Patient Services Advisor

NORTHGATE SURGERY; Pontefract; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS Pension

Six weeks annual leave

Free staff parking

Job summary

Northgate Surgery is seeking a Patient Services Advisor to join its Patient Services Team. You will work closely with GPs, nurses, and administrative staff to guide patients to the right service, arrange appointments, and support clinical administration.

The role emphasizes excellent customer service and a patient-centered approach. You will work 37 hours per week, with shifts from 8:00am to 6:30pm, Monday to Friday, and a consistent weekly pattern to support work-life balance.

Qualifications

• Strong customer service mindset with the ability to remain calm under pressure.
• Excellent spoken and written communication with patients and colleagues.
• Good IT literacy and the ability to navigate multiple online systems.

Responsibilities

• Book appointments and direct patients to the appropriate healthcare professional or service.
• Care navigate and signpost patients to NHS and community services when needed.
• Manage online requests via SystmConnect, email enquiries, and GP billing systems.
• Answer patient queries with a focus on high-quality customer service.

Skills

Customer service

Communication skills

IT literacy

Tools

SystmConnect

GP billing systems

Job description

Join Our Team as a Patient Services Advisor

At Northgate Surgery, you'll be much more than a receptionist. As a Patient Services Advisor, you'll be a key member of our Patient Services Team, working closely alongside our Patient Services Administrators, GPs, nurses, and clinical triage team to help patients access the care and support they need. From guiding patients to the right service and arranging appointments, to supporting clinical administration and providing excellent customer service, no two days are the same.

This role is 37 hours per week, with working hours scheduled between 8:00am and 6:30pm, Monday to Friday. You will work a set shift pattern each week, providing consistency and helping you maintain a healthy work-life balance.

We offer a supportive and friendly working environment, competitive pay, membership of the NHS Pension Scheme, six weeks annual leave plus bank holidays, and free staff parking close by. We also promote a professional yet comfortable dress code, with staff wearing their own plain black tops/blouses and black trousers or skirts rather than a traditional uniform.

If you enjoy helping people, thrive in a busy environment, and want to be part of a team that makes a real difference to the local community every day, we'd love to hear from you. Full training and development opportunities are provided, making this an excellent opportunity to build a rewarding career within primary care.

Main duties of the job

Main Duties of the Role

• Booking appointments and helping patients access the right healthcare professional or service.
• Care navigating and signposting patients to alternative NHS and community services where appropriate.
• Managing online patient requests through SystmConnect, email enquiries, and GP billing systems.
• Responding to patient queries and providing excellent customer service