Patient Advisor

The Methodist Church in Britain; Packmoor; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Secure indoor bike parking for staff

Job summary

Northgate Health Centre is seeking a Patient Advisor for its reception to greet patients, manage appointments, and handle calls and emails. You will register new patients while maintaining accurate records and upholding data privacy.

The role requires 12 months of healthcare administration or reception experience, excellent communication, and strong organisation. You will work with GP partners and clinical staff in a supportive team.

Qualifications

• 12 months' administration or reception experience in a healthcare setting
• Excellent written and oral communication skills
• Highly organised and able to manage daily tasks
• Keen eye for detail and accuracy
• Efficient time-keeping and meeting SLAs
• Flexible, cooperative and polite

Responsibilities

• Greet and welcome patients, visitors and staff as the first point of contact
• Schedule, reschedule and cancel patient appointments, including follow-ups
• Answer phone calls, emails and in-person enquiries with general information
• Register new patients and keep records accurate
• Protect patient confidentiality and comply with data protection rules (GDPR)
• Keep the reception area tidy and welcoming
• Communicate with clinicians about patient needs and urgent appointments
• Respond to urgent medical situations and notify staff as needed
• Handle patient complaints calmly and seek management help when required

Skills

Communication

Highly organized

Attention to detail

Time management

Team player

Patient-focused

Tools

EMIS Web

Docman 10

Accurx

Surgery Connect

Job description

Northgate Health Centre, a GP practice with around 13,500 patients, is recruiting a Patient Advisor for its reception. The role covers greeting patients, booking and changing appointments, answering calls and emails, and registering patients while keeping their records accurate. Hours run from 20 to 37.5 a week within a team of GP partners, salaried GPs and clinical support staff. Twelve months of administration or reception experience in a healthcare setting is essential.

What the job involves

• Greet and welcome patients, visitors and staff as the first point of contact
• Schedule, reschedule and cancel patient appointments, including follow-ups, on the practice system
• Answer phone calls, emails and in-person enquiries, giving general information on services, policies and procedures
• Register new patients and update existing records, keeping personal and medical details accurate
• Protect patient confidentiality and comply with data protection rules such as GDPR
• Keep the reception area tidy and welcoming
• Communicate with clinicians about patient needs, emergencies and urgent appointments
• Respond to urgent medical situations, notifying medical staff when necessary
• Handle patient complaints and difficult situations calmly, seeking management help when needed

What’s required

Experience

• 12 months' administration or reception experience in a healthcare setting

Skills & knowledge

• Excellent written and oral communication
• Highly organised and able to manage daily tasks
• Keen eye for detail
• Efficient time-keeping and meeting SLAs
• Flexible, cooperative and polite

Other

• Enthusiastic team player
• Passion for providing exceptional patient support

Nice to have

• Experience handling deductions
• Experience of patient registrations
• Familiarity with providing administrative support to clinical professionals
• Competent with EMIS Web
• Competent with Docman 10
• Competent with Accurx
• Competent with Surgery Connect

What’s offered

• Secure indoor bike parking for staff