Patient Services Coordinator

The Methodist Church in Britain; Henley-on-Thames; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

NHS Pensions scheme

5 weeks' holiday entitlement

Inclusive and supportive culture

Staff celebrations

Rural location

Job summary

Nettlebed Surgery is seeking a Patient Services Coordinator to manage reception, admin and relief duties at the GP practice in Henley-on-Thames. You will handle patient enquiries, maintain the appointments system, process repeat prescriptions, and support clinical staff with administration.

The role requires 12 months of healthcare reception or admin experience and may involve chaperone duties with a DBS check as needed. A proactive, patient‑focused approach is essential.

Qualifications

• 12 months administration or reception experience in a healthcare setting.
• GCSE grade A to C in English and Maths.
• DBS check may be requested for chaperone duties.

Responsibilities

• Handle patient enquiries by phone, email, in writing and in person, directing callers to the right healthcare professional.
• Maintain and monitor the appointments system, including arranging clinics.
• Process repeat prescriptions in line with practice guidelines.
• Process and distribute incoming and outgoing post, including electronic documents in Docman and email.
• Ensure accurate patient registrations, deductions and change of details on EMIS, including housekeeping and coding.
• Process call and recall systems, including SMS texts from EMIS.
• Process referrals and deal with actions arising from test results.
• Process patient notes for medical, insurance and solicitor enquiries, and despatch deducted notes.
• Distribute repeat medication to patients at the surgery and take payment where necessary.
• Open and lock up the practice premises and maintain security.
• Provide clerical support to clinical staff, including word processing, filing, scanning and photocopying.
• Order and monitor stationery and supplies, and receive and check deliveries.

Skills

Attention to detail

Highly organised

Excellent communication

Time management

Team player

Polite

Education

GCSE English & Maths

Tools

EMIS Web

Docman 10

Accurx

Surgery Connect

Job description

Nettlebed Surgery is recruiting a Patient Services Coordinator, a role that also covers relief reception and administration and reports to the Practice Manager. The post runs the admin section of a GP practice, handling reception and telephone enquiries, registrations, patient notes, referrals, repeat prescriptions and the appointments system. It sits alongside GP partners, salaried GPs, nurses, health care assistants and a clinical pharmacist. Twelve months of healthcare reception or administration experience is essential, and a DBS check may be requested for chaperone duties.

What the job involves

• Handle patient enquiries by phone, email, in writing and in person, directing callers to the right healthcare professional
• Maintain and monitor the appointments system, including arranging clinics
• Process repeat prescriptions in line with practice guidelines
• Process and distribute incoming and outgoing post, including electronic documents in Docman and email
• Ensure accurate patient registrations, deductions and change of details on EMIS, including housekeeping and coding
• Process call and recall systems, including SMS texts from EMIS
• Process referrals and deal with actions arising from test results
• Process patient notes for medical, insurance and solicitor enquiries, and despatch deducted notes
• Distribute repeat medication to patients at the surgery and take payment where necessary
• Open and lock up the practice premises and maintain security
• Provide clerical support to clinical staff, including word processing, filing, scanning and photocopying
• Order and monitor stationery and supplies, and receive and check deliveries

What’s required

Qualifications

• GCSE grade A to C in English and Maths

Experience

• 12 months' administration or reception experience in a healthcare setting

Skills & knowledge

• Keen eye for detail
• Highly organised, able to manage daily tasks
• Excellent written and oral communication
• Efficient time-keeping and meeting SLAs
• Flexible, cooperative and polite
• Enthusiastic team player

Other

• Passion for providing exceptional patient support

Nice to have

• Experience of handling deductions and patient registrations
• Experience of providing administrative support to clinical professionals
• Competence with EMIS Web, Docman 10, Accurx and Surgery Connect
• Experience of working in a GP practice
• NVQ level 2 in Health and Social Care
• Phlebotomy qualification

What’s offered

• NHS Pensions scheme
• 5 weeks' holiday entitlement (pro rata) plus bank holidays
• Inclusive and supportive culture
• Staff celebrations
• Rural location