Patient Care Advisor

The Methodist Church in Britain; Coalville; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Support for staff wellbeing

Training where required

Job summary

Causeway Medical Centre is seeking a Patient Care Advisor to join the reception team, serving around 9,500 patients across two sites. The role centres on directing patients to the right service by phone, in person or online, including booking appointments and handling messages from patients and clinicians.

Shifts run 8:00 am to 6:30 pm, Monday to Friday, with some Mondays until 8:00 pm. The post includes opening and locking up the premises; experience in a GP practice or primary care is

Qualifications

• GCSE Maths and GCSE English are required.
• Experience in GP practice or primary care is desirable.

Responsibilities

• Signpost patients to appropriate services by phone, face to face or digital platforms.
• Book appointments and manage general enquiries (new and follow-up).
• Liaise with patients by phone, email and text; complete tasks for practice teams.

Skills

Customer service

Communication

Administrative duties

Education

GCSE Maths

GCSE English

Job description

Causeway Medical Centre is recruiting a Patient Care Advisor for its reception team, serving around 9,500 patients across two sites. The core of the job is directing patients to the right service by phone, in person or online, including booking appointments and handling messages from patients and clinicians. Shifts run between 8am and 6.30pm Monday to Friday, with some Mondays until 8pm, and the post includes opening and locking up the premises. Experience in a GP practice or primary care is desirable rather than essential.

What the job involves

• Signposting patients to appropriate services by phone, face to face or digital platforms
• Booking appointments and managing general enquiries, including new and follow-up appointments
• Liaising with patients by phone, email and text, and completing tasks from practice teams
• Attending monthly staff meetings and in-house and external training
• Entering home visit requests, community nursing communications and duty doctor messages accurately
• Receiving and despatching prescription requests and signposting prescription enquiries
• Processing repeat prescriptions under practice policy and checking them against written requests within timeframes
• Recognising patients who need medication reviews
• Completing online consultation requests and emails per the work schedule
• Opening and closing the premises, including the alarm, and keeping reception and the waiting room ready
• Filing reports and correspondence electronically
• Providing flexible cover for colleagues' holiday and sick leave

What’s required

Qualifications

• GCSE Maths
• GCSE English

Nice to have

• Experience of working in a GP practice or primary care

What’s offered

• Support for staff personal wellbeing
• Training where required