Patient Services Administrator & Receptionist

Bridgewater Community Healthcare NHS Foundation Trust; Runcorn; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking an Administrator to provide comprehensive administrative support to HQ and corporate services. You will handle reception duties, manage communications, maintain records, and assist in booking and coordinating patient appointments across sites.

The role requires strong communication, organisational skills, and experience in a clinic/office environment, with flexible working options considered.

Qualifications

• GCSEs including Maths and English or equivalent.
• RSA Level II typing or equivalent qualification or experience.
• ECDL or equivalentIT knowledge.
• NVQ 2 in Business Administration or Customer Care.

Responsibilities

• Provide reception & administrative support to HQ and corporate services and associated health professionals.
• Provide a customer focused service to the users of the building.
• Act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
• Manage generic email addresses and action/re-direct email correspondence as appropriate.
• Carry out general reception duties where required maintaining a neat and tidy reception environment.
• Access the patient booking system to include arriving patients and booking routine follow up appointments.
• Maintain signing in attendance sheets and where appropriate maintain car parking registration details of all staff.
• Display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials.
• Deal with all internal/external mail and redistribution to relevant department.
• Accept deliveries and ensure these are dealt with promptly.
• Maintain an effective photocopying, scanning, filing and archiving system including records management in line with Trust policy.
• Provide relief cover at other locations as required by Management
• Report any faults, defects or building defects to the CAFM Helpdesk.
• Maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system.
• Book meeting rooms within the premises and keep room availability updated as appropriate.
• Update and maintain corporate diaries as requested.
• Undertake delegated duties commensurate with the banding.
• Attend local team meetings as and when directed by Line Manager.

Skills

Communication

Customer service

Reception

Organisation

Teamwork

Microsoft Word

Education

GCSEs including Maths English

RSA Level II typing

ECDL IT knowledge

NVQ Business Admin

Tools

Microsoft Word

Microsoft Office

Job description

North Cheshire and Mersey NHS Foundation Trust is seeking an Administrator to provide comprehensive administrative support to HQ and corporate services. You will handle reception duties, manage communications, maintain records, and assist in booking and coordinating patient appointments across sites.

The role requires strong communication, organisational skills, and experience in a clinic/office environment, with flexible working options considered.