Multi-Site Reception & Administration Lead

Mersey Care NHS Foundation Trust; Liverpool; On-site; GBP 21,000 - 24,000; Full time

Job summary

Mersey Care NHS Foundation Trust in Liverpool is recruiting a full-time Community Reception administrator to support a busy reception team across Trust sites. You will handle front-desk duties, manage rotas, and maintain training records, ensuring smooth day-to-day operations.

The role requires excellent communication, strong organisational skills and a professional telephone manner, with a commitment to patient confidentiality and high service standards.

Qualifications

• Excellent interpersonal skills and ability to prioritise work.
• Customer-focused with a professional telephone manner.
• Commitment to patient confidentiality and high service standards.
• Experience in reception/administration is desirable.
• Willing to work across multiple Trust sites as required.

Responsibilities

• Manage reception team rotas and staffing levels.
• Oversee absence management and training records.
• Coordinate stage meetings and undertake staff supervision.
• Undertake reception and administrative duties to ensure smooth day-to-day operations.
• Establish administrative procedures to promote patient satisfaction.
• Participate in internal and external training and development.

Skills

Customer service

Telephone manner

Organisational skills

Confidentiality

Interpersonal skills

Job description

Mersey Care NHS Foundation Trust in Liverpool is recruiting a full-time Community Reception administrator to support a busy reception team across Trust sites. You will handle front-desk duties, manage rotas, and maintain training records, ensuring smooth day-to-day operations.

The role requires excellent communication, strong organisational skills and a professional telephone manner, with a commitment to patient confidentiality and high service standards.