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Mersey Care NHS Foundation Trust; Liverpool; On-site; GBP 21,000 - 28,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking a motivated Receptionist/Administration Assistant to join the Community Reception team in Liverpool. You will welcome patients and visitors and provide a comprehensive administrative service.

The role requires excellent communication and organisational skills, a professional telephone manner, and the ability to handle confidential information with discretion. Flexibility to work across sites is desirable.

Qualifications

• Excellent communication and organisational skills.
• Strong interpersonal skills and telephone manner.
• Ability to maintain confidentiality.
• Willing to work across multiple sites.
• Previous experience is desirable.

Responsibilities

• Receive and direct patients and visitors at reception.
• Answer telephone calls and manage the switchboard.
• Sort and distribute mail.
• Maintain filing systems and records.
• Support with data collection and reporting as required.
• Participate in meetings and training.
• Monitor front-of-house security and safety.
• Keep reception areas clean, tidy and welcoming.

Skills

Communication skills

Organisational skills

Interpersonal skills

Telephone etiquette

Confidentiality

Cross-site working

Job description

Receptionist/Administration Assistant | Mersey Care NHS Foundation Trust

We have vacancies for motivated and enthusiastic staff members to work for the Community Reception team. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.

The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . Staff member must be willing to work across all sites as required.

Post holder will be required to cover sickness and absence. The service is open Monday to Friday 7am to 7pm depending on service needs and shifts are allocated according to ensuring service needs are met.

The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment.

Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients.

To participate in training and development programmes both internal and externally.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.

Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.

Sorting and distribution of mail to all departments.

Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.

Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.

To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout.

Generally monitor security within the building.

Ensuring reception and waiting areas are kept clean, tidy and safe.

Report any incidents or accidents in accordance with Trust Policy.

Staff may be required to work from other bases within the organisation.