Administrator

Bridgewater Community Healthcare NHS Foundation Trust; Runcorn; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking an Administrator to provide comprehensive administrative support to HQ and corporate services. You will handle reception duties, manage communications, maintain records, and assist in booking and coordinating patient appointments across sites.

The role requires strong communication, organisational skills, and experience in a clinic/office environment, with flexible working options considered.

Qualifications

• GCSEs including Maths and English or equivalent.
• RSA Level II typing or equivalent qualification or experience.
• ECDL or equivalentIT knowledge.
• NVQ 2 in Business Administration or Customer Care.

Responsibilities

• Provide reception & administrative support to HQ and corporate services and associated health professionals.
• Provide a customer focused service to the users of the building.
• Act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
• Manage generic email addresses and action/re-direct email correspondence as appropriate.
• Carry out general reception duties where required maintaining a neat and tidy reception environment.
• Access the patient booking system to include arriving patients and booking routine follow up appointments.
• Maintain signing in attendance sheets and where appropriate maintain car parking registration details of all staff.
• Display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials.
• Deal with all internal/external mail and redistribution to relevant department.
• Accept deliveries and ensure these are dealt with promptly.
• Maintain an effective photocopying, scanning, filing and archiving system including records management in line with Trust policy.
• Provide relief cover at other locations as required by Management
• Report any faults, defects or building defects to the CAFM Helpdesk.
• Maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system.
• Book meeting rooms within the premises and keep room availability updated as appropriate.
• Update and maintain corporate diaries as requested.
• Undertake delegated duties commensurate with the banding.
• Attend local team meetings as and when directed by Line Manager.

Skills

Communication

Customer service

Reception

Organisation

Teamwork

Microsoft Word

Education

GCSEs including Maths English

RSA Level II typing

ECDL IT knowledge

NVQ Business Admin

Tools

Microsoft Word

Microsoft Office

Job description

Go back North Cheshire and Mersey NHS Foundation Trust (BCH)

Administrator

The closing date is 27 October 2026

Provide a comprehensive administration support service to include typingof a range of documents Receives and deals with telephone calls for thedepartment and taking appropriate action when necessary To act as first pointof contact for all patient and carer enquiries, responding to telephone andface to face enquiries in an efficient, tactful and professional manner,redirecting calls, taking action as appropriate. Liaising with internal andexternal services and partner agencies when necessary as directed. To haveexcellent communication skills and the confidence and skills to talk to peoplewho may have communication difficulties Ensure that all departmentalelectronic and paper records are correct and up to date, including accuratefiling of general documentation and results if (clinical based) Prepare casenotes and patient files front sheets/labels/date of clinic/clinician, Historysheet, other information as required by individual clinics. Opening, sorting,distribution and dispatch of post The accurate production, editing of, andstoring of documents (i.e., letters to clients, patients and GPs (if clinicalbased) using appropriate electronic systems (such as audio typing) Use of allTrust information and computer systems for day to day processes e.g. e-mails toreceive and pass on information, tracking documentation and notes.

Main duties of the job

Support the day to day callcentre

Answer phone and bookappointments for patients

Ensure EMIS is running correctlyand appointments are booked at the correct location and time

About us

Flexible working will be considered for all roles.

North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.

Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).

They underpin everything we do and everything we aspire to be as an organisation.

Our mission

We will be exceptional for our patients, our communities and each other

Our vision

We will be a great organisation providing excellent healthcare and opportunities to work and learn

Our values

• Kind: We are caring, supportive and respectful to everyone
• Open: We are honest, transparent and open to new ways of working
• Fair: We listen, value our differences and are inclusive to all
• One team: We work well together and with our communities

Job responsibilities

Job Purpose:

• To provide reception & administrative support to HQ and corporate services and associated health professionals;
• To provide a customer focused service to the users of the building;

Duties and Responsibilities:

• To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed.
• To manage generic email addresses and action/re-direct email correspondence as appropriate.
• To carry out general reception duties where required maintaining a neat and tidy reception environment;
• To access the patient booking system to include arriving patients and booking routine follow up appintments.
• The maintenance of the fob access system to include fob distribution and audit record keeping;
• Maintain signing in attendance sheets and where apppropiate maintain car parking registration details of all staff.
• To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials;
• To deal with all internal/external mail and redistribution to relevant department;
• To accept deliveries and ensure these are dealt with promptly;
• To maintain an effective photocopying, scanning, filing and archiving system including records management in line with Trust policy;
• To provide relief cover at other locations as required by Management
• To report any faults, defects or building defects to the CAFM Helpdesk;
• To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system;
• To book meeting rooms within the premises and keep room availability updated as appropriate;
• To update and maintain corporate diaries as requested;
• To undertake delegated duties commensurate with the banding;
• To attend local team meetings as and when directed by Line Manager;

Please find attached Full Job Description.

Qualifications

• 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification/ or a standard level of education
• RSA Level II in typing / equivalent qualification or experience
• ECDL or equivalent./IT knowledge
• NVQ 2 in Business Administration or Customer Care

Experience

• Experience of working within a customer facing environment.
• Experience of working in a clinic/ office environment.

Job Specific Requirements

• The ability to travel independently across the Trust
• The ability to work flexibly in accordance with service needs
• Ability to communicate effectively, both verbally and written, with people at all levels.
• Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.

Skills and Knowledge

• Experience of Microsoft Word and other Microsoft packages.
• Motivated and able to work as part of a team.
• Ability to work on own initiative.
• Good organiser of self and workload.
• Experience of dealing with sensitive information.

Right to Work

• Do you currently have the unrestricted right to work in the UK?
• If appointed, will you require sponsorship under a UK work visa route (now or in the future)?
• Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.

Relationships

• If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cheshire and Mersey NHS Foundation Trust (BCH)