Secretary/Administrator

Mersey Care NHS Foundation Trust; Liverpool; On-site; GBP 21,000 - 24,000; Full time

Job summary

Mersey Care NHS Foundation Trust in Liverpool is recruiting a full-time Community Reception administrator to support a busy reception team across Trust sites. You will handle front-desk duties, manage rotas, and maintain training records, ensuring smooth day-to-day operations.

The role requires excellent communication, strong organisational skills and a professional telephone manner, with a commitment to patient confidentiality and high service standards.

Qualifications

• Excellent interpersonal skills and ability to prioritise work.
• Customer-focused with a professional telephone manner.
• Commitment to patient confidentiality and high service standards.
• Experience in reception/administration is desirable.
• Willing to work across multiple Trust sites as required.

Responsibilities

• Manage reception team rotas and staffing levels.
• Oversee absence management and training records.
• Coordinate stage meetings and undertake staff supervision.
• Undertake reception and administrative duties to ensure smooth day-to-day operations.
• Establish administrative procedures to promote patient satisfaction.
• Participate in internal and external training and development.

Skills

Customer service

Telephone manner

Organisational skills

Confidentiality

Interpersonal skills

Job description

Post holder will be required to cover sickness and absence. The service is open Monday to Friday 7am to 7pm depending on service needs and shifts are allocated according to ensuring service needs are met., The post holder will provide management of the reception team including sorting rotas, managing absence, overseeing training records, completing stage meetings, having regular supervisions with staff. Undertaking reception and administrative duties to ensure the smooth day to day running of the work environment.

Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients.

To participate in training and development programmes both internal and externally.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

We have a full time vacancy for motivated and enthusiastic person to work for the Community Reception team. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.

The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . Staff member must be willing to work across all sites as required.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.