Patient Services Administrator — Compassionate Healthcare Support

Somerset NHS Foundation Trust; Taunton; On-site; GBP 21,000 - 24,000; Full time

Job summary

Somerset NHS Foundation Trust's Musgrove Park Hospital is seeking a Specialty Administrator Assistant to join the Surgical Service Group. You will work with Specialty Administrators, Team Leaders and clinical staff to provide efficient admin support for patients and healthcare professionals, handling enquiries and coordinating appointments.

The role requires strong IT skills (Word, Outlook, Excel), excellent communication, meticulous organisation and the ability to prioritise.

Qualifications

• Minimum five GCSEs including English Language and Maths.
• Good IT skills including Word, Outlook and Excel.
• Strong organisational and time-management skills with the ability to prioritise a varied workload.
• Excellent customer service and experience communicating with patients.
• Proven ability to work effectively as part of a team.
• Advanced keyboard and typing skills.
• Experience in a healthcare environment and knowledge of medical terminology would be advantageous but not essential.

Responsibilities

• Manage telephone and email enquiries.
• Support appointment and clinic administration.
• Handle patient correspondence and maintain health records.
• Assist with the smooth coordination of patient pathways.
• Communicate clearly with patients and carers, maintaining confidentiality.

Skills

Communication skills

Organisational skills

Time management

Customer service

Teamwork

Typing skills

Education

Five GCSEs incl English & Maths

Tools

Microsoft Word

Outlook

Excel

Job description

Somerset NHS Foundation Trust's Musgrove Park Hospital is seeking a Specialty Administrator Assistant to join the Surgical Service Group. You will work with Specialty Administrators, Team Leaders and clinical staff to provide efficient admin support for patients and healthcare professionals, handling enquiries and coordinating appointments.

The role requires strong IT skills (Word, Outlook, Excel), excellent communication, meticulous organisation and the ability to prioritise.