Specialty Administrator Assistant - Urology

Somerset NHS Foundation Trust; Taunton; On-site; GBP 21,000 - 24,000; Full time

Job summary

Somerset NHS Foundation Trust's Musgrove Park Hospital is seeking a Specialty Administrator Assistant to join the Surgical Service Group. You will work with Specialty Administrators, Team Leaders and clinical staff to provide efficient admin support for patients and healthcare professionals, handling enquiries and coordinating appointments.

The role requires strong IT skills (Word, Outlook, Excel), excellent communication, meticulous organisation and the ability to prioritise.

Qualifications

• Minimum five GCSEs including English Language and Maths.
• Good IT skills including Word, Outlook and Excel.
• Strong organisational and time-management skills with the ability to prioritise a varied workload.
• Excellent customer service and experience communicating with patients.
• Proven ability to work effectively as part of a team.
• Advanced keyboard and typing skills.
• Experience in a healthcare environment and knowledge of medical terminology would be advantageous but not essential.

Responsibilities

• Manage telephone and email enquiries.
• Support appointment and clinic administration.
• Handle patient correspondence and maintain health records.
• Assist with the smooth coordination of patient pathways.
• Communicate clearly with patients and carers, maintaining confidentiality.

Skills

Communication skills

Organisational skills

Time management

Customer service

Teamwork

Typing skills

Education

Five GCSEs incl English & Maths

Tools

Microsoft Word

Outlook

Excel

Job description

As a Specialty Administrator Assistant, you will join a dedicated administration team within the Surgical Service Group at Musgrove Park Hospital. Working closely with Specialty Administrators, Team Leaders, clinical staff and operational colleagues, you will help provide an efficient and responsive service for patients and healthcare professionals.

This role offers a broad range of responsibilities, including managing telephone and email enquiries, supporting appointment and clinic administration, handling patient correspondence, maintaining health records and assisting with the smooth coordination of patient pathways. You will regularly communicate with patients and carers, providing clear and compassionate support while maintaining confidentiality and professionalism.

We're looking for someone who can stay organised, prioritise effectively and remain calm when managing competing demands. You'll need excellent communication skills, strong attention to detail and confidence using IT systems, including Microsoft Office applications.

To be successful, you will need:

• A minimum of five GCSEs, including English Language and Maths, or equivalent functional skills.
• Good IT skills, including experience using Microsoft Word, Outlook and Excel.
• Strong organisational and time-management skills with the ability to prioritise a varied workload.
• Excellent customer service skills and experience communicating with patients, customers or service users.
• Proven ability to work effectively as part of a team.
• Advanced keyboard and typing skills.
• Experience in a healthcare environment, knowledge of medical terminology and previous secretarial experience would be advantageous but are not essential.

Most importantly, we're looking for someone who shares our values of kindness, respect and teamwork. You will be committed to providing an excellent experience for patients and supporting colleagues to deliver the highest standards of care.

At Somerset NHS Foundation Trust, you'll be welcomed into a friendly and inclusive organisation that values your contribution and supports your development.