Specialty Administrator Assistant

Somerset NHS Foundation Trust; City of Westminster; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS pension

Annual leave

Career development

Blue Light Card discounts

Job summary

Somerset NHS Foundation Trust is seeking a Specialty Administrator Assistant to support surgical services. You will handle patient inquiries, manage appointments, maintain records and coordinate diaries, delivering friendly, efficient service within a busy team.

We value excellent communication, IT skills, and discretion. The role offers flexible hours (27 hours per week with potential to extend) and NHS benefits, including pension and generous leave, in a supportive environment.

Qualifications

• Minimum of five GCSEs, including English Language and Maths, or equivalent functional skills.
• Good IT skills, including experience using Microsoft Word, Outlook and Excel.
• Strong organisational and time-management skills with the ability to prioritise a varied workload.
• Excellent customer service skills and experience communicating with patients, customers or service users.
• Proven ability to work effectively as part of a team.
• Advanced keyboard and typing skills.

Responsibilities

• Support specialty teams with a wide range of administrative and clerical duties to keep services running efficiently.
• Be a key point of contact for patients, relatives and colleagues, providing helpful information and handling enquiries professionally.
• Assist with appointment management, clinic preparation and patient pathway administration to improve patient experience.
• Prepare, manage and maintain patient records and correspondence, ensuring data accuracy and confidentiality.
• Coordinate diaries, meetings and administrative processes to support the wider team.
• Identify and escalate issues that could impact patient pathways to ensure timely access to care.

Skills

Customer service

IT skills

Time management

Teamwork

Attention to detail

Education

Five GCSEs including English and Maths

Tools

Word

Outlook

Excel

Job description

Behind every patient appointment, clinic and treatment pathway is a team working hard to ensure everything runs smoothly. As a Specialty Administrator Assistant, you will play an important role in supporting patients, clinicians and colleagues by providing efficient administrative support across our surgical services. This is a great opportunity if you enjoy working in a busy environment, helping people and making a real difference through excellent customer service and organisation. You will be part of a supportive administrative team, helping patients navigate their care journey while ensuring vital information is processed accurately and efficiently. At Somerset NHS Foundation Trust, we know that every role contributes to delivering outstanding patient care. Whether you're speaking with patients, arranging appointments, preparing records or supporting clinics, your work will help patients access the right care at the right time. If you're organised, approachable, enjoy working as part of a team and take pride in delivering excellent service, we'd love to hear from you.

• Please note we are currently advertising for 27 hours p/week with the possibility of increasing to 37.5 in the future, In this varied and rewarding role, you will:
• Support specialty teams with a wide range of administrative and clerical duties, helping services run effectively and efficiently.
• Be a key point of contact for patients, relatives and colleagues, providing helpful information and ensuring enquiries are managed professionally.
• Assist with appointment management, clinic preparation and patient pathway administration to help deliver a positive patient experience.
• Prepare, manage and maintain patient records and correspondence, ensuring information is accurate, up to date and handled confidentially.
• Coordinate diaries, meetings and administrative processes to support the wider team.
• Help identify and elevate issues that could impact patient pathways, supporting timely access to care.
• Work collaboratively across different specialties and services, providing flexible support where needed., As a Specialty Administrator Assistant, you will join a dedicated administration team within the Surgical Service Group at Musgrove Park Hospital. Working closely with Specialty Administrators, Team Leaders, clinical staff and operational colleagues, you will help provide an efficient and responsive service for patients and healthcare professionals.

This role offers a broad range of responsibilities, including managing telephone and email enquiries, supporting appointment and clinic administration, handling patient correspondence, maintaining health records and assisting with the smooth coordination of patient pathways. You will regularly communicate with patients and carers, providing clear and compassionate support while maintaining confidentiality and professionalism.

We're looking for someone who can stay organised, prioritise effectively and remain calm when managing competing demands. You'll need excellent communication skills, strong attention to detail and confidence using IT systems, including Microsoft Office applications. To be successful, you will need:

• A minimum of five GCSEs, including English Language and Maths, or equivalent functional skills.
• Good IT skills, including experience using Microsoft Word, Outlook and Excel.
• Strong organisational and time-management skills with the ability to prioritise a varied workload.
• Excellent customer service skills and experience communicating with patients, customers or service users.
• Proven ability to work effectively as part of a team.
• Advanced keyboard and typing skills.
• Experience in a healthcare environment, knowledge of medical terminology and previous secretarial experience would be advantageous but are not essential.

Most importantly, we're looking for someone who shares our values of kindness, respect and teamwork. You will be committed to providing an excellent experience for patients and supporting colleagues to deliver the highest standards of care., Minimum of 5 GCSEs including English Language and Maths or functional skills. In house training or vocational level 2 or equivalent level of experience., Experience of dealing with patients / customers. Evidence of prioritising workloads / good time management. Able to cope in a busy working environment., Previous secretarial experience. Experience of working in a healthcare setting. RSA / OCR III or equivalent typing / word processing including audio typing., IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

£25272.00 to £25272.00 Yearly