Specialty Admin Officer - Flexible Hours & Perks

Somerset NHS Foundation Trust; City of Westminster; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS pension

Annual leave

Career development

Blue Light Card discounts

Job summary

Somerset NHS Foundation Trust is seeking a Specialty Administrator Assistant to support surgical services. You will handle patient inquiries, manage appointments, maintain records and coordinate diaries, delivering friendly, efficient service within a busy team.

We value excellent communication, IT skills, and discretion. The role offers flexible hours (27 hours per week with potential to extend) and NHS benefits, including pension and generous leave, in a supportive environment.

Qualifications

• Minimum of five GCSEs, including English Language and Maths, or equivalent functional skills.
• Good IT skills, including experience using Microsoft Word, Outlook and Excel.
• Strong organisational and time-management skills with the ability to prioritise a varied workload.
• Excellent customer service skills and experience communicating with patients, customers or service users.
• Proven ability to work effectively as part of a team.
• Advanced keyboard and typing skills.

Responsibilities

• Support specialty teams with a wide range of administrative and clerical duties to keep services running efficiently.
• Be a key point of contact for patients, relatives and colleagues, providing helpful information and handling enquiries professionally.
• Assist with appointment management, clinic preparation and patient pathway administration to improve patient experience.
• Prepare, manage and maintain patient records and correspondence, ensuring data accuracy and confidentiality.
• Coordinate diaries, meetings and administrative processes to support the wider team.
• Identify and escalate issues that could impact patient pathways to ensure timely access to care.

Skills

Customer service

IT skills

Time management

Teamwork

Attention to detail

Education

Five GCSEs including English and Maths

Tools

Word

Outlook

Excel

Job description

Somerset NHS Foundation Trust is seeking a Specialty Administrator Assistant to support surgical services. You will handle patient inquiries, manage appointments, maintain records and coordinate diaries, delivering friendly, efficient service within a busy team.

We value excellent communication, IT skills, and discretion. The role offers flexible hours (27 hours per week with potential to extend) and NHS benefits, including pension and generous leave, in a supportive environment.