Service Administrator

Dorset HealthCare; Christchurch; On-site; GBP 18,000 - 24,000; Full time

Job summary

Dorset HealthCare is seeking an experienced Service Administrator to join our professional team in the Dorset area. You will provide a confidential, efficient administrative service to both clients and staff, handling phone inquiries, diary management, and medical record updates using the Rio system.

The role requires strong IT skills, attention to detail, and the ability to work under pressure in a busy environment, with a friendly, collaborative team culture.

Qualifications

• Experience providing administrative support in a healthcare or similar environment.
• Strong communication and interpersonal skills for patient contact.
• Attention to detail and excellent time management in a busy setting.
• Ability to work well in a team and support colleagues.
• Diary management and scheduling capabilities.

Responsibilities

• Respond to patients professionally and courteously by phone or in writing.
• Handle distressed patients calmly and provide appropriate support.
• Manage diaries and coordinate appointments for the team.
• Update medical records using the Rio system and maintain accuracy.

Skills

Administrative experience

Communication

Attention to detail

Teamwork

Diary management

Tools

Rio

Job description

Day to day duties will involve providing a professional and courteous response to patients, occasionally handling distressed patients via telephone, diary management, updating medical records (using Rio), minute taking and assisting the team with general admin.

You will be working as part of an efficient and professional team.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

This is an excellent opportunity for an experienced administrator to join a friendly and proficient administration team, supporting a range of professionals within the service. It is an interesting and varied role and we'd like to find someone with good humour who enjoys the challenge of a busy working environment.

The successful applicant will need to be able to work 9am -5pm Monday - Friday. Attending our weekly MDT meeting in held at Morden Village Hall, Wareham.

The Service Administrator will be able to ensure a confidential, efficient and comprehensive administrative service is provided to clients and staff, having good IT skills, attention to detail, strong time management, great interpersonal & communication skills. You must be able to work accurately under pressure, and be able to work well as part of a team.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference.

Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.