Patient Services Administrator (Bank) – Front Desk

Nuffield Health Haywards Heath Hospital; Haywards Heath; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holiday pay

Pension scheme

Discounted gym membership

Job summary

Nuffield Health Haywards Heath Hospital is seeking a Bank Patient Services Administrator to support front-line and back-office duties on an ad-hoc, part-time basis. You will greet patients, handle calls, schedule appointments and assist multiple departments with accuracy and excellent customer service.

Full training provided; previous healthcare admin or reception experience is preferred but not essential. Weekend/evening flexibility is essential.

Qualifications

• Administrative experience and keyboard skills are required.
• Excellent telephone manner and IT skills are essential.
• Experience in customer service is preferred but not essential.

Responsibilities

• Meet and greet patients.
• Answer and direct phone calls; arrange appointments.
• Prepare clinic paperwork.
• Register patients and direct to hospital areas.
• Provide admin support to clinical teams.
• Enter data accurately under pressure.
• Flexibility to cover evenings and weekends.
• Learn and work across departments as required.
• Healthcare administration experience preferred but not essential.
• Demonstrate good IT and keyboard skills.
• Communicate clearly with patients and colleagues.
• Be self-motivated and work well in a team.
• Present yourself professionally with strong customer service.

Skills

IT skills

Data entry

Customer service

Communication

Team player

Organisational skills

Job description

Nuffield Health Haywards Heath Hospital is seeking a Bank Patient Services Administrator to support front-line and back-office duties on an ad-hoc, part-time basis. You will greet patients, handle calls, schedule appointments and assist multiple departments with accuracy and excellent customer service.

Full training provided; previous healthcare admin or reception experience is preferred but not essential. Weekend/evening flexibility is essential.