Patient Services Administrator (Ad-Hoc Bank)

Nuffield Health Glasgow Hospital; Glasgow; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Discounted gym

Job summary

Nuffield Health Glasgow Hospital is seeking a confident, customer-focused Administrator to join the Administration team on a bank contract (ad hoc). Shifts Monday to Thursday 7am-9pm, Friday 7am-6pm, with weekend availability.

The role involves managing a high-volume caseload from referral through to discharge, delivering excellent service to referrers and patients, and supporting clinic administration, bookings, data entry and reporting.

Qualifications

• Experience in fast-paced customer service environment.
• Ability to prioritise a dynamic workload.
• Excellent telephone manner and interpersonal skills.
• Strong verbal and written communication in English.
• Proficiency in MS Excel, Word, Outlook and bespoke databases.
• Exceptional attention to detail.
• Understanding of policies and operating procedures.
• Commitment to CARE values.

Responsibilities

• Ensure complex administrative tasks meet standards and deadlines.
• Manage, appraise and interpret data to support decision-making.
• Handle enquiries efficiently, escalating when appropriate.
• Communicate clearly with patients and stakeholders.
• Enter, modify, maintain and present data in systems.
• Prepare standard and ad hoc reports for the department.
• Provide comprehensive clinic support: liaising with patients, booking appointments, coordinating rooms, and supporting consultants.
• Collaborate across all business areas and staff groups.

Skills

Fast-paced CS

Workload prioritisation

Telephone/interpersonal

English comms

MS Office / databases

Attention to detail

Policies & SOPs

CARE values

Tools

Excel

Word

Outlook

Bespoke databases

Job description

Nuffield Health Glasgow Hospital is seeking a confident, customer-focused Administrator to join the Administration team on a bank contract (ad hoc). Shifts Monday to Thursday 7am-9pm, Friday 7am-6pm, with weekend availability.

The role involves managing a high-volume caseload from referral through to discharge, delivering excellent service to referrers and patients, and supporting clinic administration, bookings, data entry and reporting.