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Nuffield Health; Haywards Heath; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Holiday pay

Pension scheme

Discounted gym membership

Job summary

Nuffield Health Haywards Heath Hospital is hiring a Bank Patient Services Administrator to support front-line and back-office tasks at the Haywards Heath site. You will greet patients, manage calls, schedule appointments, and assist clinical teams with accuracy and care.

Training will be provided and a friendly, proactive approach is essential. The role is bank-based and requires flexibility to cover various shifts, including evenings and weekends as necessary.

Qualifications

• Strong customer service skills essential.
• Ability to handle a high volume of calls and visitors with professionalism.
• Accurate data input and ability to use hospital systems.

Responsibilities

• Meet and greet patients.
• Answer incoming calls and manage enquiries.
• Arrange and schedule appointments.
• Prepare clinic paperwork.
• Register patients and direct to departments as needed.
• Support clinical teams with administration.
• Maintain high accuracy in data entry and calendar management.
• Potential to cover evenings and weekends as required.
• Work across multiple departments when needed.

Skills

Customer service

Phone handling

Data entry

Attention to detail

IT basics

Tools

Microsoft Office

Job description

Salary £13.10 per hour

Our Patient Services Team at our Haywards Heath Hospital currently have an opportunity for a Bank Patient Services Administrator. Start your journey with us whilst we'll support you to be your best.

You’ll be a smart, friendly and enthusiastic member of the team providing vital administrative support in both front-line and back office roles. Duties include acting as first point of contact for all visitors to the Hospital, handling and managing incoming calls, scheduling appointments both face to face and via the phone and supporting several departments including Medical Records / Pre-Assessment / Outpatients. Your IT and organisational skills will be supported by an excellent telephone manner. You will interact with Consultants, Patients, and Colleagues, being sensitive to our customers' needs and providing excellent customer service at all times. Administration and keyboard skills are required along with a high level of attention to detail. Previous experience of working in customer service environment is preferred, but not essential. Full training will be provided.

Key tasks

• Meeting and greeting patients
• Answering incoming calls, dealing with enquiries and arranging appointments
• Preparing clinic paperwork
• Registering customers and providing clear directions to the relevant areas of the hospital
• Providing administrative support to clinical teams as required
• High level of accuracy in data inputting and able to work under pressure
• Flexibility in working pattern and duties
• Flexibility to cover evening and weekend shifts is essential
• Ability to learn and work across a number of departments as required
• Previous Knowledge or experience of working within healthcare administration / reception or hospitality industry is preferable but not essential
• Good IT and Key Boards Skills Required
• Good communication/interpersonal skills
• Self-motivated and able to work alone and a part of a team
• Well presented with strong customer service skills

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.

Benefits

• Holiday in line with the Working Time Directive
• Access to our Pension Scheme
• discounted gym membership at £35.00 a month

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Nuffield Health Haywards Heath Hospital

Opened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties. With three theatres, comprehensive outpatient facilities and 26 en-suite beds, ours is a well-planned hospital with a clean, modern environment. We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.

Join Nuffield Health and create the future you want, today.