Patient Services Administrator (Bank)

Nuffield Health Haywards Heath Hospital; Haywards Heath; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holiday pay

Pension scheme

Discounted gym membership

Job summary

Nuffield Health Haywards Heath Hospital is seeking a Bank Patient Services Administrator to support front-line and back-office duties on an ad-hoc, part-time basis. You will greet patients, handle calls, schedule appointments and assist multiple departments with accuracy and excellent customer service.

Full training provided; previous healthcare admin or reception experience is preferred but not essential. Weekend/evening flexibility is essential.

Qualifications

• Administrative experience and keyboard skills are required.
• Excellent telephone manner and IT skills are essential.
• Experience in customer service is preferred but not essential.

Responsibilities

• Meet and greet patients.
• Answer and direct phone calls; arrange appointments.
• Prepare clinic paperwork.
• Register patients and direct to hospital areas.
• Provide admin support to clinical teams.
• Enter data accurately under pressure.
• Flexibility to cover evenings and weekends.
• Learn and work across departments as required.
• Healthcare administration experience preferred but not essential.
• Demonstrate good IT and keyboard skills.
• Communicate clearly with patients and colleagues.
• Be self-motivated and work well in a team.
• Present yourself professionally with strong customer service.

Skills

IT skills

Data entry

Customer service

Communication

Team player

Organisational skills

Job description

Haywards Heath Hospital | Administration | Ad hoc | Part time

Salary £13.10 per hour

Our Patient Services Team at our Haywards Heath Hospital currently have an opportunity for a Bank Patient Services Administrator. Start your journey with us whilst we’ll support you to be your best.

You’ll be a smart, friendly and enthusiastic member of the team providing vital administrative support in both front-line and back office roles. Duties include acting as first point of contact for all visitors to the Hospital, handling and managing incoming calls, scheduling appointments both face to face and via the phone and supporting several departments including Medical Records / Pre-Assessment / Outpatients. Your IT and organisational skills will be supported by an excellent telephone manner. You will interact with Consultants, Patients, and Colleagues, being sensitive to our customers’ needs and providing excellent customer service at all times. Administration and keyboard skills are required along with a high level of attention to detail. Previous experience of working in customer service environment is preferred, but not essential. Full training will be provided.

Key tasks

• Meeting and greeting patients
• Answering incoming calls, dealing with enquiries and arranging appointments
• Preparing clinic paperwork
• Registering customers and providing clear directions to the relevant areas of the hospital
• Providing administrative support to clinical teams as required
• High level of accuracy in data inputting and able to work under pressure
• Flexibility in working pattern and duties
• Flexibility to cover evening and weekend shifts is essential
• Ability to learn and work across a number of departments as required
• Previous Knowledge or experience of working within healthcare administration / reception or hospitality industry is preferable but not essential
• Good IT and Key Boards Skills Required
• Good communication/interpersonal skills
• Self-motivated and able to work alone and a part of a team
• Well presented with strong customer service skills

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Nuffield Health Haywards Heath Hospital

Opened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties. With three theatres, comprehensive outpatient facilities and 26 en-suite beds, ours is a well-planned hospital with a clean, modern environment. We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.