Patient Services Administrator (Bank)

Nuffield Health; Haywards Heath; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Pension Scheme

Discounted gym membership

Job summary

Nuffield Health Haywards Heath Hospital is seeking a Bank Patient Services Administrator on a part‑time, ad‑hoc basis. You will greet visitors, manage calls, schedule appointments, prepare clinic paperwork and support clinical teams with accurate data input. Training is provided.

The role offers £13.10 per hour and the chance to work across departments, with a flexible pattern to cover evenings and weekends as required.

Qualifications

• Administration and keyboard skills required with a high level of attention to detail.
• Previous experience in a customer service environment preferred, but not essential.
• Full training will be provided.

Responsibilities

• Meet and greet patients.
• Answer incoming calls and handle enquiries; arrange appointments.
• Prepare clinic paperwork and register customers; give directions around the hospital.
• Provide administrative support to clinical teams; data input with accuracy.

Skills

Customer service

Communication

IT literacy

Data entry

Telephone manner

Tools

MS Office

Patient management system

Job description

Patient Services Administrator (Bank)Haywards Heath Hospital | Administration | Ad hoc | Part timeSalary £13.10 per hourOur Patient Services Team at our Haywards Heath Hospital currently have an opportunity for a Bank Patient Services Administrator. Start your journey with us whilst we’ll support you to be your best.You’ll be a smart, friendly and enthusiastic member of the team providing vital administrative support in both front-line and back office roles. Duties include acting as first point of contact for all visitors to the Hospital, handling and managing incoming calls, scheduling appointments both face to face and via the phone and supporting several departments including Medical Records / Pre-Assessment / Outpatients. Your IT and organisational skills will be supported by an excellent telephone manner. You will interact with Consultants, Patients, and Colleagues, being sensitive to our customers’ needs and providing excellent customer service at all times. Administration and keyboard skills are required along with a high level of attention to detail. Previous experience of working in customer service environment is preferred, but not essential. Full training will be provided.Key tasksMeeting and greeting patientsAnswering incoming calls, dealing with enquiries and arranging appointmentsPreparing clinic paperworkRegistering customers and providing clear directions to the relevant areas of the hospitalProviding administrative support to clinical teams as requiredHigh level of accuracy in data inputting and able to work under pressureFlexibility in working pattern and dutiesFlexibility to cover evening and weekend shifts is essentialAbility to learn and work across a number of departments as requiredPrevious Knowledge or experience of working within healthcare administration / reception or hospitality industry is preferable but not essentialGood IT and Key Boards Skills RequiredGood communication/interpersonal skillsSelf-motivated and able to work alone and a part of a teamWell presented with strong customer service skillsHelping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.Nuffield Health Haywards Heath HospitalOpened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties. With three theatres, comprehensive outpatient facilities and 26 en-suite beds, ours is a well-planned hospital with a clean, modern environment. We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.Join Nuffield Health and create the future you want, today.If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.It starts with you.