Patient Services Administrator (Bank) – Part-Time

Nuffield Health; Hereford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Holiday entitlement

Pension scheme

Discounted gym membership

Job summary

Nuffield Health Hereford Hospital is seeking a Patient Services Administrator (Bank) to support reception, appointment bookings and ad-hoc administration on a part-time, ad-hoc basis.

The role involves handling emails, taking payments, and creating reports while ensuring high standards of customer service and accurate data entry. NVQ Level 2 in Business and Administration or equivalent is preferred and prior customer-facing experience is beneficial.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment.
• Ability to handle high volumes of emails and appointment bookings.
• Attention to detail in data entry and reporting.

Responsibilities

• Provide friendly reception service face-to-face and by phone.
• Operate the hospital switchboard and handle queries per procedures.
• Admit patients and manage straightforward bookings and amendments.
• Take payments and reconcile daily receipts.
• Prepare standard and ad-hoc reports for the department.
• Coordinate room and consultant availability for clinics.

Skills

Reception

Customer Service

Phone Handling

Data Entry

Education

NVQ Level 2 in Business & Administration

Job description

Nuffield Health Hereford Hospital is seeking a Patient Services Administrator (Bank) to support reception, appointment bookings and ad-hoc administration on a part-time, ad-hoc basis.

The role involves handling emails, taking payments, and creating reports while ensuring high standards of customer service and accurate data entry. NVQ Level 2 in Business and Administration or equivalent is preferred and prior customer-facing experience is beneficial.