Patient Services Administrator

The Hillingdon Hospitals NHS Foundation Trust; Greater London; On-site; GBP 20,000 - 24,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking a Patient Administrator to join the Elective Admissions Team. You will provide efficient administrative support focused on patients and their needs, liaising with patients, doctors and other healthcare professionals to deliver a high standard of service.

You will handle queries confidentially, update PAS records, and support senior staff while maintaining a courteous, empathetic approach to patients and relatives in distress.

Qualifications

• Provide a customer focused service to patients and visitors.
• Administrative support to a team liaising with patients, doctors and healthcare professionals.
• Handle queries with confidentiality and empathy; relay messages when appropriate.

Responsibilities

• Provide a customer focused service dealing with patients or visitors in a polite and courteous manner.
• Support delivery of high-quality healthcare service ensuring patients receive a high standard of service.
• Handle queries from patients/relatives confidentially and sensitively; refer clinical queries to appropriate staff.
• Interacting with patients and relatives in distress in a sensitive and empathetic manner.
• Take and relay telephone enquiries and messages, prioritising information dissemination.
• Update patient details on PAS and check demographic details on arrival/departure.
• Oversee junior staff work and ensure daily objectives are met and train new starters.
• Ensure data capture procedures for service outcomes are followed.
• Ensure paperwork is filed appropriately.
• Arrange interpreter and transport services where indicated.
• Adhere to operating procedures and participate in their development.
• Provide cover across the POD as required.
• Maintain excellent standard of service to patients.
• Photocopying, filing, faxing, and other general office duties.

Skills

Customer service

Administrative support

Data entry

Communication

Tools

PAS

Job description

The Hillingdon Hospitals NHS Foundation Trust is seeking a Patient Administrator to join the Elective Admissions Team. You will provide efficient administrative support focused on patients and their needs, liaising with patients, doctors and other healthcare professionals to deliver a high standard of service.

You will handle queries confidentially, update PAS records, and support senior staff while maintaining a courteous, empathetic approach to patients and relatives in distress.