Patient Services & Scheduling Coordinator

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 18,000 - 24,000; Full time

Job summary

East and North Hertfordshire NHS Trust is recruiting a Patient Services Administrator to join the Booksings, Waiting List and Reception teams. The role involves clerical support, handling patient queries in person and by phone, and ensuring smooth outpatient operations.

You will invite patients to clinic sessions in date order, confirm demographics and use PAS/Choose and Book to manage referrals and appointments, with a focus on accuracy and patient care.

Responsibilities

• Provide clerical support to the administrative team.
• Invite patients in chronological order for clinic sessions according to clinicians' booking rules and ensure options of date/time.
• Receive and respond to telephone calls and queries from service users.
• Support management of clinic schedules and ensure clinic administration is well organised to support efficient operation of all outpatient clinics.
• Provide clerical support to clinicians.
• Communicate with a range of people on a range of matters.
• Confirm the validity and accuracy of patient demographics and update appropriate systems.
• Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.
• Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments.

Job description

East and North Hertfordshire NHS Trust is recruiting a Patient Services Administrator to join the Booksings, Waiting List and Reception teams. The role involves clerical support, handling patient queries in person and by phone, and ensuring smooth outpatient operations.

You will invite patients to clinic sessions in date order, confirm demographics and use PAS/Choose and Book to manage referrals and appointments, with a focus on accuracy and patient care.