Patient Enquiries & Appointment Coordinator

NHS Jobs; Langford; On-site; GBP 21,000 - 24,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a patient services administrator to assist with patient enquiries, appointment bookings and records management in a busy hospital setting.

You will work in the telephone hub, direct patients to appropriate services, and ensure accurate record-keeping with GDPR/DPA compliance. A courteous, efficient approach is essential in handling high volumes of enquiries.

Responsibilities

• Working in the telephone hub, acting as the first contact for patient enquiries and appointment requests.
• Making appointments by telephone and at the reception desk using a computerised system.
• Letter scanning, filing and handling clerical patient address changes and forms.
• Creating and maintaining new patient records and updating existing files.
• Maintaining records to required quality standards in line with information governance, GDPR and DPA regulations.

Job description

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a patient services administrator to assist with patient enquiries, appointment bookings and records management in a busy hospital setting.

You will work in the telephone hub, direct patients to appropriate services, and ensure accurate record-keeping with GDPR/DPA compliance. A courteous, efficient approach is essential in handling high volumes of enquiries.