Patient Administrator A&E Department

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 20,000 - 23,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is recruiting for a Patient Administrator in our busy A&E Department at the West Middlesex Site. You will provide a comprehensive administrative service to a multi-disciplinary team and support patient pathways on a day-to-day basis.

The role requires excellent listening and communication skills, the ability to work autonomously and as part of a team, and a flexible approach to shifts including weekends and bank holidays.

Qualifications

• Experience in high-volume hospital administration.
• Excellent listening and communication skills.
• Organised, adaptable and flexible with empathy.
• Ability to work autonomously and as part of a multidisciplinary team.

Responsibilities

• Provide comprehensive patient-focused administrative support in A&E.
• Liaise with patients, doctors and other healthcare professionals.
• Deliver high-quality customer service and maintain professionalism at all times.
• Cover Back and Front Reception areas as required.
• Operate within a busy, demanding environment.

Job description

Monday- Sunday, weekends and bank holidays.

Must be able to do all the shifts.

• 06.30 - 17.00
• 10.30-21.00
• 17.00-03.00
• 20.30-07.00

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department . The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

PREVIOUS APPLICANTS NEED NOT RE-APPLY

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

Areas of Work

• Back Reception
• Front Reception

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details / informal visits contact: Name: Julie Crook Job title: Team Leader Email address: [e-mail]