Patient Access Administrator

The Hillingdon Hospitals NHS Foundation Trust; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is recruiting for an administrative role within the Outpatient Appointment Centre to support a centralised outpatient bookings service for the Trust and its patients. The role covers partial, electronic and direct booking methods.

You will use daily statistics from LUNA/FDP and NHS eReferral Service to monitor bookings and wait times, assist with 18-week RTT targets, and act as a GP contact for non-clinical queries, contributing to the Trust's

Qualifications

• Administrative duties within outpatient settings.
• Experience with centralised outpatient bookings and NHS systems is desirable.
• Ability to monitor wait times and breaches using hospital data.

Responsibilities

• Provide administrative support for the centralised outpatient appointments service.
• Assist with partial, electronic and direct booking methods across specialties.
• Support achievement of 18-week RTT targets under supervision and use NHS data tools daily.

Job description

This role is to work as part of the OAC team to undertake all administrative duties required to provide a centralised outpatient appointments service to the Trust and its patients., This includes, but not limited to, various methods of booking specific to various specialities - partial booking, electronic booking and direct booking.

To support the achievement of the Government access targets and meet 18-week RTT standards (under direction of Outpatient Appointment Centre Manager).

To be proactive in use of statistical information daily from LUNA/FDP and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.

This is a great time to join The Hillingdon Hospitals NHS Foundation Trust, we are currently in the process of redeveloping the hospital to provide a state-of-the-art hospital for the residents of Hillingdon, and beyond, which supports the very best in delivery of healthcare and will be fit for our future.

We are the only acute hospital in the London Borough of Hillingdon and offer a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.