Patient Administrator

The Hillingdon Hospitals NHS Foundation Trust; Greater London; On-site; GBP 20,000 - 24,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking a Patient Administrator to join the Elective Admissions Team. You will provide efficient administrative support focused on patients and their needs, liaising with patients, doctors and other healthcare professionals to deliver a high standard of service.

You will handle queries confidentially, update PAS records, and support senior staff while maintaining a courteous, empathetic approach to patients and relatives in distress.

Qualifications

• Provide a customer focused service to patients and visitors.
• Administrative support to a team liaising with patients, doctors and healthcare professionals.
• Handle queries with confidentiality and empathy; relay messages when appropriate.

Responsibilities

• Provide a customer focused service dealing with patients or visitors in a polite and courteous manner.
• Support delivery of high-quality healthcare service ensuring patients receive a high standard of service.
• Handle queries from patients/relatives confidentially and sensitively; refer clinical queries to appropriate staff.
• Interacting with patients and relatives in distress in a sensitive and empathetic manner.
• Take and relay telephone enquiries and messages, prioritising information dissemination.
• Update patient details on PAS and check demographic details on arrival/departure.
• Oversee junior staff work and ensure daily objectives are met and train new starters.
• Ensure data capture procedures for service outcomes are followed.
• Ensure paperwork is filed appropriately.
• Arrange interpreter and transport services where indicated.
• Adhere to operating procedures and participate in their development.
• Provide cover across the POD as required.
• Maintain excellent standard of service to patients.
• Photocopying, filing, faxing, and other general office duties.

Skills

Customer service

Administrative support

Data entry

Communication

Tools

PAS

Job description

This is a great time to join The Hillingdon Hospitals NHS Foundation Trust as the Patient Administrator within the Elective Admissions Team. Within the Elective Admissions team the post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will always be professional.,

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high-quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately
• Arrange interpreter and transport services were indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the POD as and when required
• Always provide an excellent standard of service to patients
• Photocopying, filing, faxing, and other general office duties

About the Hillingdon Hospitals NHS Foundation Trust

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics. The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital. We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.