Patient Access & Appointment Coordinator

The Hillingdon Hospitals NHS Foundation Trust; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is recruiting for an administrative role within the Outpatient Appointment Centre to support a centralised outpatient bookings service for the Trust and its patients. The role covers partial, electronic and direct booking methods.

You will use daily statistics from LUNA/FDP and NHS eReferral Service to monitor bookings and wait times, assist with 18-week RTT targets, and act as a GP contact for non-clinical queries, contributing to the Trust's

Qualifications

• Administrative duties within outpatient settings.
• Experience with centralised outpatient bookings and NHS systems is desirable.
• Ability to monitor wait times and breaches using hospital data.

Responsibilities

• Provide administrative support for the centralised outpatient appointments service.
• Assist with partial, electronic and direct booking methods across specialties.
• Support achievement of 18-week RTT targets under supervision and use NHS data tools daily.

Job description

The Hillingdon Hospitals NHS Foundation Trust is recruiting for an administrative role within the Outpatient Appointment Centre to support a centralised outpatient bookings service for the Trust and its patients. The role covers partial, electronic and direct booking methods.

You will use daily statistics from LUNA/FDP and NHS eReferral Service to monitor bookings and wait times, assist with 18-week RTT targets, and act as a GP contact for non-clinical queries, contributing to the Trust's