Patient Services Admin & Reception Assistant

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT); Cambridge; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is seeking an enthusiastic Assistant Administrator to provide administrative support and reception duties to the team. The role is based on-site in Peterborough City Centre with no work-from-home option and standard hours across Mon–Fri with alternating Wednesday shifts.

Your duties include greeting service users, updating the patient system, handling calls (including sensitive topics), sending and printing letters, scanning documents,

Qualifications

• Empathetic, with a natural drive to help and resolve patients’ enquires.
• Able to multitask and work under pressure while maintaining accuracy.
• High standard of communication and IT literacy for admin tasks.

Responsibilities

• Meet and greet service users.
• Update patient electronic system.
• Answer calls, including sensitive enquiries.
• Send appointment letters and print letters.
• Scan and upload documents; manage mailboxes.
• Manning room bookings and scheduling appointments.
• Format letters and order stationery.

Skills

Communication skills

IT skills

Multitasking

Team player

Job description

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is seeking an enthusiastic Assistant Administrator to provide administrative support and reception duties to the team. The role is based on-site in Peterborough City Centre with no work-from-home option and standard hours across Mon–Fri with alternating Wednesday shifts.

Your duties include greeting service users, updating the patient system, handling calls (including sensitive topics), sending and printing letters, scanning documents,