Patient Scheduling Assistant – NHS, Office/Home Rotations

Salford Royal NHS Foundation Trust; Rochdale; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Fantastic annual leave

Flexible working opportunities

Protected hours for wellbeing

Job summary

Salford Royal NHS Foundation Trust is recruiting a Band 2 Booking & Scheduling Assistant in Rochdale. The role involves handling referrals, booking appointments via phone/text/email, and guiding patients with enquiries. It operates on a hybrid basis after training, with a mix of office and home working on a rota.

The salary is £25,272 per annum full-time, with a range of shifts and opportunities for career development within the Northern Care Alliance NHS Foundation Trust network.

Qualifications

• Be confident using a computer and Microsoft Office
• Have an excellent telephone manner
• Be able to communicate effectively
• Strive to give our patients an excellent customer service
• Be enthusiastic, confident and committed

Responsibilities

• Receiving and processing patient referrals
• Booking and changing appointments for patients either via a phone call, a text message, or an email
• Answering and signposting general enquiries from patients calling our appointments line

Job description

Salford Royal NHS Foundation Trust is recruiting a Band 2 Booking & Scheduling Assistant in Rochdale. The role involves handling referrals, booking appointments via phone/text/email, and guiding patients with enquiries. It operates on a hybrid basis after training, with a mix of office and home working on a rota.

The salary is £25,272 per annum full-time, with a range of shifts and opportunities for career development within the Northern Care Alliance NHS Foundation Trust network.