Booking & Scheduling Assistant | Northern Care Alliance NHS Foundation Trust

Salford Royal NHS Foundation Trust; Rochdale; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Fantastic annual leave

Flexible working opportunities

Protected hours for wellbeing

Job summary

Salford Royal NHS Foundation Trust is recruiting a Band 2 Booking & Scheduling Assistant in Rochdale. The role involves handling referrals, booking appointments via phone/text/email, and guiding patients with enquiries. It operates on a hybrid basis after training, with a mix of office and home working on a rota.

The salary is £25,272 per annum full-time, with a range of shifts and opportunities for career development within the Northern Care Alliance NHS Foundation Trust network.

Qualifications

• Be confident using a computer and Microsoft Office
• Have an excellent telephone manner
• Be able to communicate effectively
• Strive to give our patients an excellent customer service
• Be enthusiastic, confident and committed

Responsibilities

• Receiving and processing patient referrals
• Booking and changing appointments for patients either via a phone call, a text message, or an email
• Answering and signposting general enquiries from patients calling our appointments line

Job description

Booking & Scheduling Assistant | Northern Care Alliance NHS Foundation Trust

Company: Salford Royal NHS Foundation Trust

Salary: £25,272 pro rata, per annum

Hours: Full-time

Location: Rochdale, OL12 0NB

Job type: Permanent

Posting date: 9 Oct 2026

Closing date: 8 Nov 2026

An exciting opportunity has opened up for a Band 2 Booking & Scheduling Assistant to join us at Rochdale Infirmary.

With demand on our services at an all time high the role our department provides has never been more critical.

We will give you:

• The chance to make a difference to people in our local communities
• A mix of both office and home on a rota basis once training is complete
• A range of Monday to Friday daytime shifts
• Career development opportunities

As a Booking & Scheduling Assistant your main duties will cover:

• Receiving and processing patient referrals
• Booking and changing appointments for patients either via a phone call, a text message, or an email
• Answering and signposting general enquiries from patients calling our appointments line

To do this we need you to:

• Be confident using a computer and Microsoft Office
• Have an excellent telephone manner
• Be able to communicate effectively
• Strive to give our patients an excellent customer service
• Be enthusiastic, confident, and committe

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

This advert closes on Sunday 25 Oct 2026

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