Patient Access & Outpatient Admin (Flexible Shifts)

The Methodist Church in Britain; Manchester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Full training provided

Job summary

The Christie NHS Foundation Trust in Manchester is seeking a Band 2 administrator to join the SACT Services team. You will be the first point of contact for patients and visitors, checking in/out, booking appointments and handling phlebotomy line queries across sites.

Full training is provided, but weekend and short notice availability is essential. You will support data entry and records, working across Trust systems with a patient-centred approach.

Qualifications

• NVQ level 2 or equivalent qualification or experience.
• Administrative or clerical experience in a customer-facing environment.
• Experience with computerised information systems.

Responsibilities

• First point of contact for patients, relatives, visitors and healthcare professionals, in person and by phone.
• Check patients in and out of treatment, blood and outpatient appointments.
• Book, amend and cancel appointments across Careflow and Simply Book.
• Share responsibility for phlebotomy line and email enquiries.
• Prepare blood request forms and paperwork for onsite and outreach locations.
• Update patient demographics, appointment outcomes and records on Trust systems.
• Provide information and advice on appointments and signpost patients to services.
• Manage difficult or emotive situations and escalate complex matters.

Skills

Communication skills

Prioritise workload

Attention to detail

IT literacy

Data entry

Independent working

Team working

Education

NVQ level 2 or equivalent

Tools

Careflow

Simply Book

Job description

The Christie NHS Foundation Trust in Manchester is seeking a Band 2 administrator to join the SACT Services team. You will be the first point of contact for patients and visitors, checking in/out, booking appointments and handling phlebotomy line queries across sites.

Full training is provided, but weekend and short notice availability is essential. You will support data entry and records, working across Trust systems with a patient-centred approach.