Outpatient Access & Scheduling Specialist

The Methodist Church in Britain; Guildford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Surrey NHS Foundation Trust is seeking a Band 3 administrator to support the Outpatient Appointment Centre with booking, reception and administration. You will handle outpatient bookings, take calls on the telephone rota, and assist patients face-to-face while maintaining confidentiality and patient-centred service.

The role emphasises methodical work, high accuracy, and ability to stay calm amid interruptions, with training on Cerner/eRS systems and local/national policies.

Qualifications

• Effective communication skills required.
• Calm, logical and methodical way of working.

Responsibilities

• Book and reschedule outpatient appointments across systems.
• Manage reception desks and assist patients face to face.
• Take incoming calls as part of the telephone rota.
• Support booking coordinators and supervisors with day-to-day administration.
• Record patient demographic and referral information accurately.
• Maintain patient confidentiality at all times.

Skills

Effective communication

Calm, methodical

Multitasking

Education

NVQ Level 3 or equivalent

Tools

Cerner

eRS

Job description

Royal Surrey NHS Foundation Trust is seeking a Band 3 administrator to support the Outpatient Appointment Centre with booking, reception and administration. You will handle outpatient bookings, take calls on the telephone rota, and assist patients face-to-face while maintaining confidentiality and patient-centred service.

The role emphasises methodical work, high accuracy, and ability to stay calm amid interruptions, with training on Cerner/eRS systems and local/national policies.