Outpatient Scheduling Specialist — Flexible Hours

The Methodist Church in Britain; Nottingham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Annual leave 27-33 days

Sick pay

NHS Pension Scheme

Eye tests

Gym discount

Bicycle loan

Salary sacrifice car schemes

Wellbeing support

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a permanent Band 2 Clerk for the Outpatient Central Booking Office, delivering appointments, referrals and call handling. The role supports a patient-focused service across the department, using Trust systems and maintaining confidentiality within a busy team.

The post requires good IT and communications skills, Maths/English GCSEs or equivalent, and a proactive approach to prioritising tasks within a rota-based work pattern.

Qualifications

• Maths and English GCSE or equivalent.
• Experience dealing with members of the public.
• Strong telephone and customer service skills.
• Excellent written and verbal communication.
• Accurate data entry and handling confidential information.

Responsibilities

• Manage outpatient appointments and referrals in Central Booking Office.
• Answer calls from patients and provide information.
• Book and schedule within the department.
• Input and extract information on Trust systems.
• Meet call centre KPI targets.
• Provide efficient, high-quality service.

Skills

Telephone communication

Customer service

IT skills

Confidentiality

Teamwork

Attention to detail

Education

Maths and English GCSE

Tools

Microsoft Office

Patient Administration System

Job description

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a permanent Band 2 Clerk for the Outpatient Central Booking Office, delivering appointments, referrals and call handling. The role supports a patient-focused service across the department, using Trust systems and maintaining confidentiality within a busy team.

The post requires good IT and communications skills, Maths/English GCSEs or equivalent, and a proactive approach to prioritising tasks within a rota-based work pattern.