Patient Pathway Navigator & Scheduling Lead

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced admin/clerical professional to support the patient pathway by coordinating clinics, managing waiting lists and maintaining accurate records.

You will liaise with consultants and teams, help with recruitment induction, provide frontline information to patients and relatives, and ensure compliance with training and data standards across the Trust.

Qualifications

• General administrative and clerical duties within a hospital setting.
• Strong organisational and data entry skills.
• Ability to communicate effectively with patients, relatives and healthcare staff.

Responsibilities

• Allocate patients to waiting lists and book clinics as directed by consultants.
• Coordinate cancellation of clinics with specialty and operational teams.
• Notify patients of appointment dates, cancellations and reschedule as needed.
• Monitor waiting lists for compliance with local and national policies.
• Assist in staffing/supervision of clerical staff and contribute to recruitment/induction.
• Ensure data is collected and maintained in line with Trust policies.

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced admin/clerical professional to support the patient pathway by coordinating clinics, managing waiting lists and maintaining accurate records.

You will liaise with consultants and teams, help with recruitment induction, provide frontline information to patients and relatives, and ensure compliance with training and data standards across the Trust.