Clinic Receptionist & EPR Triage Support

Cardiff and Vale University Health Board; Knowsley; On-site; GBP 18,000 - 24,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced administrator/receptionist to support patient triage and EPR verification. You will work on reception desks across Knowsley, Kirkby and Halewood, handling calls, checking patients in for booked or walk-in clinics, and supporting clinic operations.

Role requires strong IT skills (Word/Excel), discreet handling of confidential information, and teamwork.

Qualifications

• Experience using Electronic Patient Record (EPR) systems.
• Experience working in a busy office and handling confidential information.
• Strong communication and interpersonal skills.
• Ability to work well in teams and plan/schedule tasks.
• Proficient with Word and Excel; awareness of confidentiality issues.

Responsibilities

• Work on reception desks across Knowsley, Kirkby and Halewood.
• Answer calls on the triage line and check patients in to the EPR system for booked or walk-in clinics.
• Operate rota shifts across Monday–Saturday and cover six days per week.
• Support clinics with patient flow and administrative duties.
• Possibility to split the full-time post into two part-time positions as discussed.

Skills

EPR systems

Reception duties

Confidentiality

Communication skills

Word/Excel

Teamwork

Education

GCSE/Equivalent

RSA2 typing

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced administrator/receptionist to support patient triage and EPR verification. You will work on reception desks across Knowsley, Kirkby and Halewood, handling calls, checking patients in for booked or walk-in clinics, and supporting clinic operations.

Role requires strong IT skills (Word/Excel), discreet handling of confidential information, and teamwork.