Patient Pathways Admin & Scheduling Coordinator

Lincolnshire Community Health Services NHS Trust; Lincoln; Hybrid; GBP 21,000 - 24,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust (LCHS) is seeking a meticulous administrator to join our Children and Young People’s administration team. You will provide quality secretarial and administrative support to clinicians across multiple services, handling appointments, patient enquiries, and data reporting to maintain high standards of patient experience.

Working within a supportive team, you will manage busy workloads, demonstrate excellent communication, and contribute to RTT

Qualifications

• Excellent written and verbal communication skills – ability to liaise with staff and members of the public at all levels
• Excellent organisational skills – able to manage busy workload, prioritise work and have a good attention to detail
• Ability to establish and maintain working relationships at all levels internally and externally

Responsibilities

• Manage waiting lists to ensure timely access to appointments
• Schedule, monitor, and manage appointments
• Provide patients with accurate and timely information regarding appointments. Respond to patient enquiries and assist with appointment rescheduling or cancellations when required.
• Maintain effective communication between patients, and clinical teams.
• Record, update, and report patient and performance data using Trust information systems.
• Proficient in audio typing and transcribing reports and meeting minutes
• Identify and escalation operational issues to line management.
• Support service performance by meeting reporting deadlines and highlighting potential breaches or concerns.
• Ensure compliance with Trust policies, and Service Standard Operation Procedures

Skills

Communication

Organisation

Relationship building

Education

Level 3 vocational qualification

Level 3 Word processing / typing

Tools

Excel

Word

Outlook

Job description

Lincolnshire Community Health Services NHS Trust (LCHS) is seeking a meticulous administrator to join our Children and Young People’s administration team. You will provide quality secretarial and administrative support to clinicians across multiple services, handling appointments, patient enquiries, and data reporting to maintain high standards of patient experience.

Working within a supportive team, you will manage busy workloads, demonstrate excellent communication, and contribute to RTT