Patient Pathway Coordinator

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an experienced admin/clerical professional to support the patient pathway by coordinating clinics, managing waiting lists and maintaining accurate records.

You will liaise with consultants and teams, help with recruitment induction, provide frontline information to patients and relatives, and ensure compliance with training and data standards across the Trust.

Qualifications

• General administrative and clerical duties within a hospital setting.
• Strong organisational and data entry skills.
• Ability to communicate effectively with patients, relatives and healthcare staff.

Responsibilities

• Allocate patients to waiting lists and book clinics as directed by consultants.
• Coordinate cancellation of clinics with specialty and operational teams.
• Notify patients of appointment dates, cancellations and reschedule as needed.
• Monitor waiting lists for compliance with local and national policies.
• Assist in staffing/supervision of clerical staff and contribute to recruitment/induction.
• Ensure data is collected and maintained in line with Trust policies.

Job description

• Ensure patients are allocated to correct waiting lists and clinics are correctly booked following discussion with Consultants.
• Liaise with the specialty and operational teams to ensure clinics are cancelled in compliance with the patient access policy.
• If required, notify patients of appointment dates and any cancellations and reschedule as necessary.
• Monitor waiting lists to ensure compliance with local and national policies and procedures.
• Assist in continually monitoring and reviewing staffing levels to workloads and development of new services, ensuring appropriate cover.
• Assist in the cover for sickness and absence within the department
• To participate in the recruitment, selection and induction of clerical staff.
• As required, carry out appraisal interviews and agree personal development plans for clerical staff.
• Support with monthly staff meetings and actions derived from meetings.
• To attend training courses and meetings as and when required and ensure appropriate information / training is disseminated to the Clerical Team.
• Provide, receive and communicate sensitive and complex information.
• Ensure effective communication with patients, relatives and Professional Colleagues.
• Support the Admin and Clerical staff when dealing with queries or complaints from patients, staff and relatives.
• Ensure compliance with mandatory training and maintain current records.
• Maintain a working level of IT skills with particular reference to Trust systems.
• Ensure complete and accurate data is collected in accordance with Trust policy, Including outcomes and disposals of clinic appointments.
• Any other duties determined by the Office Manager.
• Contribute to planning, monitoring and control of resources by ensuring all equipment used in office is in working order and stocked to correct levels and set to correct programme eg, printers etc. and that adequate training has been provided for all staff who use the equipment.
• To take an active part in patient pathway co-ordination for a particular specialty ensuring waiting lists are managed in accordance with the Trust's Patient Access policies and procedures.
• The post holder will have responsibility for the delivery of highly efficient and effective clerical support and will be the link into the patient appointments office and the specialty clinical team.
• Provide up to date, complete and accurate data.
• Ensure the local and national guidelines and performance targets are adhered to.

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities. We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West. We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.