Paediatric Admin & Patient Pathway Coordinator

Cardiff and Vale University Health Board; Luton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking an administrative professional for the Paediatric Department in Luton to support patient pathways. You will manage bookings, referrals, waiting lists, and clerical tasks while ensuring high data quality and confidential handling of information.

You will be the first point of contact for patients and healthcare staff, organise MDTs, and assist with diary management.

Qualifications

• GCSE Maths & English or equivalent.
• Knowledge of record systems/databases with proven experience.
• Experience in working within a confidential environment; NHS experience preferred.
• Experience in Colorectal or Outpatient bookings; strong interpersonal skills.
• Ability to adapt in a changing environment; excellent keyboard skills.

Responsibilities

• Provide a customer focused service to patients and families in a polite and courteous manner.
• Handle queries confidentially and refer clinical queries to staff.
• Act as first point of contact for patients, GPs, and other departments.
• Manage diaries, arrange MDT meetings, prepare agendas and distribute outcomes.
• Book appointments, add patients to waiting list and enter 18 week coding data.
• Typing of clinic letters, logging referrals and answering patient calls.
• Advise patients on appointments and pathways; liaise with interpreters when needed.
• Provide cover across the team and escalate capacity issues as required.

Skills

Gcse maths & English

Excellent communication

Advanced keyboard skills

Good organisational skills

Multi-tasking

Confidential environment experience

NHS experience

Interpersonal skills

Education

Gcse Maths & English or equivalent

Tools

IPM system

Record systems/databases

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking an administrative professional for the Paediatric Department in Luton to support patient pathways. You will manage bookings, referrals, waiting lists, and clerical tasks while ensuring high data quality and confidential handling of information.

You will be the first point of contact for patients and healthcare staff, organise MDTs, and assist with diary management.