Patient Services Administrator (Clerical)

North Tees and Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Tees is seeking an efficient clerical support officer to assist in the Single Point of Access and related nursing and therapy services. You will work in a roistered pattern across sites within the Trust, handling patient data, referrals, and appointment scheduling.

The role requires proactive, flexible teamwork, with duties including reception, data entry, and providing non-clinical information to patients and health professionals.

Qualifications

• Good working knowledge of Microsoft Office Packages and IT / Email systems.
• Proactive and flexible to rotate across locations.
• Ability to provide factual, non-clinical information to patients and health professionals.

Responsibilities

• Provide clerical support for SPA and related services.
• Manage patient data and appointment systems.
• Process new referrals into patient records.
• Answer calls as telephone operator and provide customer service.
• Prepare patient files and archive records.
• Open and distribute post and maintain supplies.

Job description

University Hospitals Tees is seeking an efficient clerical support officer to assist in the Single Point of Access and related nursing and therapy services. You will work in a roistered pattern across sites within the Trust, handling patient data, referrals, and appointment scheduling.

The role requires proactive, flexible teamwork, with duties including reception, data entry, and providing non-clinical information to patients and health professionals.