Patient Pathway Navigator

NHS; Swindon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in Swindon is looking for a motivated Patient Pathway Navigator to join its Cancer Services Team. This full-time role requires strong organizational and communication skills to help guide patients through cancer pathways, ensuring they receive timely treatments while maintaining sensitive communication with families. Candidates should have relevant qualifications and experience, including working with sensitive patient data. Training is provided for new starters.

Qualifications

• Demonstrable experience of using data validation and extraction software.
• Experience of handling highly sensitive information.
• Familiarity with patient clinical notes and data systems.

Responsibilities

• Track diagnostic investigations for patients on cancer pathways.
• Proactively liaise with patients about diagnostic pathways.
• Liaise with GP practices regarding referrals.

Skills

Organisational skills

Communication skills

Interpersonal skills

Education

Educated to at least A-Level/diploma level or equivalent

Recognised IM&T qualifications minimum equating to ECDL

Further relevant Continual Professional Development

Tools

MS Office applications

Data validation and extraction software

Job description

Great Western Hospitals NHS Foundation Trust

Patient Pathway Navigator

The closing date is 02 December 2025

This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Accordingly, we regret that any application will not be considered if this requirement is not met. Given the current UK immigration requirements this role is not eligible for sponsorship, and it is not possible for the Trust to sponsor applicants for a visa for this role.

An exciting opportunity has arisen for two full time positions as a Cancer Patient Navigator in a progressive Cancer Services Team.

We are looking for a motivated, organised and enthusiastic team player to join an established team. Training will be provided to support a new starter in this role. The individual will have an eye for detail ensuring accurate data input in line with National Cancer Waiting Times Guidance, Quality Surveillance and COSD and good communication skills

Main duties of the job

This important role is to help support and navigate patients, their families and carers through Cancer pathways ensuring that the service's prime aim is to be patient-focused and proactive in seeing that the patient receives the very best cancer pathway experience within the shortest time frame with continual communication and support.

The role requires someone with exceptional organisational skills who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers. The individual will be expected to work independently within the appropriate policies and procedures for the service.

About us

Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Job responsibilities

• Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring these are booked to meet timed pathway requirements. Ensure results are available for Outpatient appointments and MDTs.
• Proactively liaise with patients on cancer pathway to ensure they are aware of diagnostic pathway expediting investigations whilst meeting their preferences, reducing risk of wasted appointments.
• Liaise with GP practices to retract referrals where patients are not engaging in the cancer pathway or inappropriately referred.
• Book post-MDT follow up appointments for certain tumour sites
• Track & chase surgical/tertiary hospital investigations including PET scans
• Attend cancer PTL (Patient Tracking List) meetings for relevant tumour sites
• To carry out administrative and clerical duties as requested within the department in an efficient and confidential manner.
• To assist the team in collating excellent website- cancer related information.
• To communicate with patients families and carers in a sensitive and confidential manner working closely with clinical teams as required.
• Use electronic hospital systems to pull of results or information as required.
• The post holder will ensure records are maintained on hospital IT systems
• The post holder will be expected to exercise judgement when dealing with enquiries and analyse information to resolve the patient queries.
• The post holder will support audits and survey completion within the department gathering data as required.
• The post holder will be required to cover other tumour sites during periods of annual leave.

Person Specification

Qualifications

• Educated to at least A-Level/diploma level or equivalent
• Demonstrable evidence of recognised IM&T qualifications (minimum equating to ECDL)
• Demonstrable evidence of further (relevant) Continual Professional Development
• Keyboard skills to RSAII or equivalent
• Database management
• Oncology for non-clinicians and/or National Cancer Intelligence Network elearning cancer modules

Experience

• An understanding of medical terminology relevant to the role
• Able to demonstrate experience of effective working in a team environment (any setting)
• Previous experience of coordination of a service
• Previous experience of using data validation and extraction software
• Previous experience of using MS Office applications
• Experience of handling highly sensitive information
• Previous NHS Experience
• Familiarity with patient clinical notes and data systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Great Western Hospitals NHS Foundation Trust