Patient Pathway Lead - Operations Lead (6-12 Contract)

Practice Plus Group; Shepton Mallet; Remote; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Wellbeing and lifestyle benefits

25 days holiday per annum plus bankH

Job summary

Practice Plus Group in Shepton Mallet is seeking a Patient Pathway Lead to oversee the patient administration journey from referral to discharge. You will lead bookings, reception, medical records and discharge coordination, ensure capacity utilisation and meet contractual targets.

The role requires proven management of admin teams, strong IT and communication skills, and experience with referral management systems.

Qualifications

• Experience leading and developing admin/operational teams.
• Strong communication and organisational skills.
• Experience in demand, capacity and utilisation management.
• Experience with referral management systems.
• Strong IT skills and ability to analyse information.
• Experience coaching and developing staff.
• Healthcare setting experience is desirable.
• Independent healthcare sector experience is desirable.

Responsibilities

• Lead administration, reception, medical records and booking teams.
• Manage patient pathways from referral through to discharge.
• Oversee clinic and theatre scheduling to maximise capacity.
• Review and develop referral pathways and admin processes.
• Monitor data quality and implement improvements.
• Manage recruitment, performance and development of admin staff.
• Lead weekly scheduling meetings and support governance.
• Build relationships with consultants, GPs and external stakeholders.
• Support continuous improvement to enhance patient experience and operations.

Skills

Leadership

Communication skills

Demand and capacity management

Referral management systems

IT skills

Staff coaching and development

Healthcare administration

Tools

Referral management systems

Electronic medical records system

Scheduling software

Job description

Practice Plus Group in Shepton Mallet is seeking a Patient Pathway Lead to oversee the patient administration journey from referral to discharge. You will lead bookings, reception, medical records and discharge coordination, ensure capacity utilisation and meet contractual targets.

The role requires proven management of admin teams, strong IT and communication skills, and experience with referral management systems.