Patient Pathway Officer - Clinical Haematology Paediatrics

VerseOne Group; Basildon; On-site; GBP 21,000 - 27,000; Full time

Job summary

VerseOne Group is seeking an experienced administrator to support paediatric clinical teams in Basildon, UK. You will coordinate clinicians' diaries and clinic schedules, handle cancellations, and ensure timely reinstatements to maintain smooth patient journeys.

You will work with Consultants, Nurse Specialists and Junior Doctors, providing robust administrative support while ensuring compliance with RTT and cancer targets.

Qualifications

• Experience coordinating clinicians' diaries and appointments.
• Experience providing administrative support to clinical staff.
• Strong telephone communication with patients and external agencies.
• Ability to manage cancellations and rescheduling of clinics.

Responsibilities

• Provide administrative support to all clinical staff within the unit, including consultants, Nurse Specialists and Junior Doctors.
• Coordinate diaries and appointments, including cancellation and reinstatement of clinics in line with planned and unplanned leave.
• Support the Service Manager and Divisional Managers to ensure safe, effective services and target compliance (e.g., RTT and cancer).
• Act as a liaison with patients, doctors, nursing and midwifery teams and outside agencies.

Skills

Diary coordination

Administrative support

Telephone communication

Patient-focused service

Job description

An exciting opportunity has risen to work within paediatrics to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

You will provide administrative support to all clinical staff within the clinical area including; consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.

Your role is to support the clinical team, Service Manager and other Divisional Managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral to Treatment target and provide cross-cover for other Patient Pathway coordinators to ensure a consistent and effective administration service is maintained at all times., In your role you will work within paediatrics to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs, providing administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.

You will support the clinical team, Service Manager and other Divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. RTT and cancer and ensure a consistent and effective administration service is maintained at all times.

Good telephone communication skills especially dealing with patients, doctors, nursing and midwifery teams and outside agencies.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.