Clinical Admin Lead: Referrals & Pathology Ops

Penrose Health; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Penrose Health is seeking a Clinical Admin Lead to manage referrals and pathology results across Kingfisher Medical Centre and Kingfisher Surrey Docks. You will build and lead a team, ensuring safe, accurate and timely processing, while remaining hands-on to support delivery.

Focus is on developing colleagues, improving service operations, and preventing delays in patient care through effective teamwork and clear processes.

Qualifications

• Experience processing NHS referrals and/or handling pathology results in primary care.
• Ability to lead and develop a team while delivering your own workload.
• Strong prioritisation and accuracy in pathology results.

Responsibilities

• Lead referrals function and pathology results service across multiple GP practices.
• Support colleagues with complex referral queries and complex pathology cases.
• Monitor workload, quality, turnaround times and performance across both functions.
• Coach and develop junior staff while delivering your own workload.
• Combine operational leadership with hands-on delivery.
• Personally process referrals and pathology results alongside your team.
• Ensure urgent referrals are prioritised and urgent pathology results actioned promptly.
• Improve referral processes and documentation.
• Improve pathology processes and SOPs.
• Work closely with clinicians, GPs and secondary care providers.

Job description

Penrose Health is seeking a Clinical Admin Lead to manage referrals and pathology results across Kingfisher Medical Centre and Kingfisher Surrey Docks. You will build and lead a team, ensuring safe, accurate and timely processing, while remaining hands-on to support delivery.

Focus is on developing colleagues, improving service operations, and preventing delays in patient care through effective teamwork and clear processes.