Patient Pathway Lead

Practice Plus Group Holdings Limited; Shepton Mallet; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Wellbeing benefits

Lifestyle benefits

25 days holiday

Mandatory training

Job summary

Practice Plus Group is seeking an experienced Patient Pathway Lead for Shepton Mallet Hospital on a 6–12 month fixed-term contract. You will direct patient administration, lead bookings, reception, medical records and discharge coordination, and drive capacity and access improvements across NHS and private patients.

You will manage recruitment, performance and development of administration staff, build strong clinical and operational relationships, and champion service excellence throughout the

Qualifications

• Experience leading and developing teams within administration/operational settings.
• Excellent communication and organisational skills.
• Experience with demand, capacity and utilisation management.
• Experience with referral management systems.
• Strong IT skills and ability to analyse and interpret information.
• Experience coaching and developing staff.
• Healthcare setting experience desirable.
• Independent healthcare sector experience desirable.

Responsibilities

• Lead administration, reception, medical records and booking teams.
• Manage patient pathways from referral through to discharge.
• Oversee clinic and theatre scheduling to maximise capacity utilisation.
• Review and develop referral pathways and administrative processes.
• Monitor data quality and implement improvements.
• Manage recruitment, performance, absence, training and development of staff.
• Lead weekly scheduling meetings and support governance activities.
• Build relationships with consultants, GPs and external stakeholders.
• Support continuous improvement initiatives to enhance patient experience and operational effectiveness.

Skills

Leadership

Team management

Referral management

Data analysis

IT skills

Coaching staff

Communication

Healthcare knowledge

Job description

Are you an experienced healthcare administrator and people leader looking for your next challenge? We're looking for a Patient Pathway Lead to join our team at Practice Plus Group Hospital Shepton Mallet on a 6 to 12 month fixed-term contract. This is an exciting opportunity to lead a busy patient administration function, overseeing the patient journey from referral through to discharge. If you're passionate about service excellence, operational performance and delivering an outstanding patient experience, we'd love to hear from you. As our Patient Pathway Lead, you'll be responsible for managing the entire patient administration pathway for NHS and private patients, ensuring high standards of service delivery and professionalism throughout the patient journey. You'll lead teams across bookings, reception, medical records and discharge coordination, whilst driving capacity utilisation, improving patient access and ensuring contractual and operational targets are met. You'll work closely with clinical and operational colleagues to continually improve processes and patient outcomes. As our Patient Pathway Lead, you will be:

• Leading administration, reception, medical records and booking teams.
• Managing patient pathways from referral through to discharge.
• Overseeing clinic and theatre scheduling to maximise capacity utilisation.
• Reviewing and developing referral pathways and administrative processes.
• Monitoring data quality and implementing improvements where required.
• Managing recruitment, performance, absence, training and development of administration staff.
• Leading weekly scheduling meetings and supporting governance activities.
• Building strong relationships with consultants, GPs and external stakeholders.
• Supporting continuous improvement initiatives to enhance patient experience and operational effectiveness.

With your previous management experience within an administration or operational environment, you will also have:

• Recent experience leading and developing teams.
• Excellent communication and organisational skills.
• Demand, capacity and utilisation management experience.
• Experience of referral management systems.
• Strong IT skills and the ability to analyse and interpret information.
• Experience supporting, coaching and developing staff.
• Experience within a healthcare setting - desirable
• Experience within the independent healthcare sector - desirable.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

• A salary of £34,000 per annum
• Working 37.5 hours per week
• 6-12 month fixed-term contract
• An extensive range of wellbeing and lifestyle benefits
• 25 days holiday per annum plus bank holidays
• Mandatory training through our excellent in-house education programme

At Practice Plus Group, we actively promote diversity and equal opportunities.