Patient Pathway Lead

Practice Plus Group; Shepton Mallet; Remote; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Wellbeing and lifestyle benefits

25 days holiday per annum plus bankH

Job summary

Practice Plus Group in Shepton Mallet is seeking a Patient Pathway Lead to oversee the patient administration journey from referral to discharge. You will lead bookings, reception, medical records and discharge coordination, ensure capacity utilisation and meet contractual targets.

The role requires proven management of admin teams, strong IT and communication skills, and experience with referral management systems.

Qualifications

• Experience leading and developing admin/operational teams.
• Strong communication and organisational skills.
• Experience in demand, capacity and utilisation management.
• Experience with referral management systems.
• Strong IT skills and ability to analyse information.
• Experience coaching and developing staff.
• Healthcare setting experience is desirable.
• Independent healthcare sector experience is desirable.

Responsibilities

• Lead administration, reception, medical records and booking teams.
• Manage patient pathways from referral through to discharge.
• Oversee clinic and theatre scheduling to maximise capacity.
• Review and develop referral pathways and admin processes.
• Monitor data quality and implement improvements.
• Manage recruitment, performance and development of admin staff.
• Lead weekly scheduling meetings and support governance.
• Build relationships with consultants, GPs and external stakeholders.
• Support continuous improvement to enhance patient experience and operations.

Skills

Leadership

Communication skills

Demand and capacity management

Referral management systems

IT skills

Staff coaching and development

Healthcare administration

Tools

Referral management systems

Electronic medical records system

Scheduling software

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

Are you an experienced healthcare administrator and people leader looking for your next challenge? We're looking for a Patient Pathway Lead to join our team at Practice Plus Group Hospital Shepton Mallet on a 6 to 12 month fixed-term contract.

This is an exciting opportunity to lead a busy patient administration function, overseeing the patient journey from referral through to discharge. If you're passionate about service excellence, operational performance and delivering an outstanding patient experience, we'd love to hear from you.

As our Patient Pathway Lead, you'll be responsible for managing the entire patient administration pathway for NHS and private patients, ensuring high standards of service delivery and professionalism throughout the patient journey.

You'll lead teams across bookings, reception, medical records and discharge coordination, whilst driving capacity utilisation, improving patient access and ensuring contractual and operational targets are met. You'll work closely with clinical and operational colleagues to continually improve processes and patient outcomes.

What you'll be doing

As our Patient Pathway Lead, you will be:

• Leading administration, reception, medical records and booking teams.
• Managing patient pathways from referral through to discharge.
• Overseeing clinic and theatre scheduling to maximise capacity utilisation.
• Reviewing and developing referral pathways and administrative processes.
• Monitoring data quality and implementing improvements where required.
• Managing recruitment, performance, absence, training and development of administration staff.
• Leading weekly scheduling meetings and supporting governance activities.
• Building strong relationships with consultants, GPs and external stakeholders.
• Supporting continuous improvement initiatives to enhance patient experience and operational effectiveness.

What we’ll look for in you

With your previous management experience within an administration or operational environment, you will also have:

• Recent experience leading and developing teams.
• Excellent communication and organisational skills.
• Demand, capacity and utilisation management experience.
• Experience of referral management systems.
• Strong IT skills and the ability to analyse and interpret information.
• Experience supporting, coaching and developing staff.
• Experience within a healthcare setting - desirable
• Experience within the independent healthcare sector – desirable.

What you can expect in return;

• A salary of £34,000 per annum
• Working 37.5 hours per week
• 6-12 month fixed-term contract
• An extensive range of wellbeing and lifestyle benefits
• 25 days holiday per annum plus bank holidays
• Mandatory training through our excellent in-house education programme

Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.