Patient Pathway Coordinator

Royal United Hospitals Bath NHS Foundation Trust; Bath; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking a Patient Pathway Co-Ordinator for the Paediatric Fatigue services in Bath. The role is Band 3, full-time with one day per week home working, and involves coordinated medical administration for appointments and patient communications.

You will liaise with the MDT, manage scheduling, and ensure high standards of patient care. Right to work guidance applies, and the team encourages inclusive practice.

Qualifications

• Excellent standard of written and spoken English.
• Proven track record of administrative/secretarial experience.
• Experience of health care administration.
• Evidence of relevant administrative training courses completed.
• Proven experience of maintaining a patient or information database.

Responsibilities

• Provide a complete medical administrative service including booking in/out appointments and scheduling/rescheduling.
• Liaise with the multidisciplinary team to provide a quality service for patients.
• Work as part of a team to ensure smooth running of administrative service and safe patient care.
• Be the first point of contact, answer telephone enquiries, relay messages clearly and establish priorities.

Skills

Administrative experience

Attention to detail

Health care administration

Training courses

Database management

Education

English GCSE or equivalent

Job description

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospital Town Bath Salary £25,272 per annum Salary period Yearly Closing 29/10/2026 23:59

Band 3

Job overview

We have an exciting opportunity to join the Paediatric Fatigue services team as a Patient Pathway Co-Ordinator.

This will be a varied role that will require attention to detail and high levels of concentration. We are looking for a full time candidate with the opportunity to work from home for one day per week.

Main duties of the job

• Provide a complete medical administrative service including booking in and out appointments, scheduling/rescheduling appointments
• Liaising with members of the multidisciplinary team to provide a quality service for the patients
• Working as part of a team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care
• To provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person–centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Detailed job description and main responsibilities

Please see the attached job description for full information.

For any further questions please contact Lynn Gilson, Patient Pathway Manager - [e-mail]

Person specification

Essential and Desirable

• Excellent standard of written and Spoken English demonstrated by English and Maths GCSE (C or above) or equivalent Basic General Education.
• Proven track record of administrative/secretarial experience, working in a busy environment
• Previous experience of Health care administration.
• Evidence of relevant administrative training courses successfully completed.
• Proven experience of maintaining a patient or information database.

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.