Administration Lead

Practice Plus Group; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Practice Plus Group Hospital Birmingham is seeking an Administration Lead to oversee the administration function and provide visible day-to-day leadership. You will work with the Operations Manager and clinical teams to develop and grow the administration service, ensuring a professional, efficient, patient-focused approach.

Key responsibilities include coordinating workloads, training, and governance, monitoring staffing and capacity, and supporting recruitment and KPI delivery.

Qualifications

• Recent experience supervising or leading a team.
• Excellent communication, organisation and time-management skills.
• IT literate with ability to use standard referral/administration systems.
• Healthcare experience and a Team Leader qualification would be advantageous.

Responsibilities

• Coordinate day-to-day administration function and support colleagues with workloads, training and competencies.
• Monitor staffing and capacity, mandatory training, data quality and key processes; escalate issues as needed.
• Lead daily briefings and team meetings; build effective relationships between administration and clinical teams.
• Support recruitment, induction, probation reviews, audits and KPIs; maintain SOPs and process documentation.

Skills

Team leadership

Administration

Communication

IT literacy

Education

NVQ Level 3 in Business Administration

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+make a difference for every patient

Are you an experienced Administration Team Leader looking for your next challenge in healthcare?

We have an exciting opportunity for an Administration Lead to join our team at Practice Plus Group Hospital Birmingham.

You’ll be at the heart of the administration function, providing visible day-to-day leadership and ensuring our teams deliver a professional, efficient and patient-focused service. You’ll work closely with the Operations Manager and clinical colleagues, helping our administration service continue to develop and grow.

What you'll be doing

Leading by example, you’ll coordinate the day-to-day administration function, supporting colleagues with workloads, training, development and competencies.

You’ll monitor staffing and capacity, mandatory training, data quality and key administration processes, escalating issues when appropriate. You’ll also support recruitment, induction, probation reviews, audits and KPIs, alongside maintaining SOPs and process documentation.

Strong communication will be important as you’ll help lead daily briefings and team meetings and build effective relationships between our administration and clinical teams.

What you can expect in return

At Practice Plus Group, you’ll have the opportunity to be part of an organisation focused on delivering high-quality patient care while supporting its people to learn, develop and make a difference.

You’ll join a supportive multidisciplinary environment where teamwork, continuous improvement and professional development are encouraged.

What we’ll look for in you

You’ll have recent experience supervising, coordinating or providing day-to-day leadership to a team, with excellent communication, organisation and time-management skills.

You’ll be confident coaching and supporting colleagues and comfortable identifying opportunities to improve services and processes. You’ll also be IT literate, quality focused and able to build effective working relationships with colleagues at all levels.

Experience with referral management systems and demand, capacity or utilisation is essential. Previous healthcare experience and a Team Leader, Management or NVQ Level 3 Business Administration qualification would be advantageous.

Applicants must have the right to work in the UK

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunities employer.

We treat all applicants and colleagues fairly and with respect.