Patient Pathway Assistant — Admin & Booking (Hybrid)

University College London Hospitals NHS Foundation Trust; Greater London; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust (UCLH) is seeking a Band 3 Patient Pathway Assistant to join the Patient Enquiries and Booking Team. You will deliver a responsive, high-quality patient administration service, acting as a key contact for patients, carers, referrers and healthcare professionals.

You will handle enquiries across telephone and digital channels, enter data to registries, book appointments, and provide compassionate information to support patients through

Qualifications

• Handle high volumes of enquiries across telephone and digital channels.
• Accurately entering data to database registries.
• Book appointments and provide clear information to support patients.

Responsibilities

• Handle high volumes of enquiries across telephone and digital channels.
• Accurately enter data to database registries and update records.
• Book appointments and provide clear information to support patients through their care journey.

Skills

Data entry

Customer service

Telephone skills

Teamwork

Tools

Database entry systems

Job description

University College London Hospitals NHS Foundation Trust (UCLH) is seeking a Band 3 Patient Pathway Assistant to join the Patient Enquiries and Booking Team. You will deliver a responsive, high-quality patient administration service, acting as a key contact for patients, carers, referrers and healthcare professionals.

You will handle enquiries across telephone and digital channels, enter data to registries, book appointments, and provide compassionate information to support patients through