Patient Pathway Administration Coordinator - Flexible Working

University College London Hospital; Greater London; On-site; GBP 34,000 - 37,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust is seeking an Administration Coordinator to actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for the multidisciplinary team and patients. The role focuses on delivering high-quality administration, a positive patient experience, and excellent customer service.

The post holder will work closely with administrative and clinical teams, liaising across the Trust and with

Responsibilities

• Communicate clearly with multidisciplinary team, patients and carers via emails, phone and Mycare.
• Monitor inbasket folders and secure chat, following Patient Communications policy.
• Manage and respond to the Letter queue using clinic templates and SOPs.
• Handle telephone calls related to the service with courtesy and timeliness.
• Provide patients with appointment information and non-clinical guidance.
• Resolve complex queries by escalating to clinical staff when needed.

Job description

University College London Hospitals NHS Foundation Trust is seeking an Administration Coordinator to actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for the multidisciplinary team and patients. The role focuses on delivering high-quality administration, a positive patient experience, and excellent customer service.

The post holder will work closely with administrative and clinical teams, liaising across the Trust and with