Patient Pathway Coordinator

University Hospitals Of Leicester Nhs Trust; Leicester; On-site; GBP 22,000 - 30,000; Full time

Job summary

University Hospitals of Leicester NHS Trust invites applications for a clerical/administrative role supporting appointment bookings and patient communications. The successful candidate will coordinate with medical staff and wards to manage changes to schedules and ensure timely completion of tasks.

Strong communication, organisational skills and attention to detail are essential, with experience handling confidential information and working in a busy NHS setting considered advantageous.

Qualifications

• Strong verbal and written communication skills.
• Ability to organise and prioritise workload with attention to detail.
• Experience dealing with the general public is desirable but not essential.
• Familiarity with confidential data and data protection principles.

Responsibilities

• Book patients for relevant consultants and coordinate appointments.
• Liaise with wards and medical secretaries regarding changes to appointments or clinic reductions.
• Handle queries and enquiries about appointments.
• Process diagnostic test request forms efficiently.
• Maintain timeliness, accuracy and integrity of data on paper and electronic systems.
• Ensure case note tracking is complete and accurate.

Skills

Verbal communication

Written communication

Organisational skills

Attention to detail

Education

GCSE standard or equivalent Literacy & Numerical Skills

Job description

University Hospitals of Leicester NHS Trust invites applications for a clerical/administrative role supporting appointment bookings and patient communications. The successful candidate will coordinate with medical staff and wards to manage changes to schedules and ensure timely completion of tasks.

Strong communication, organisational skills and attention to detail are essential, with experience handling confidential information and working in a busy NHS setting considered advantageous.